Medical Management Team Manager

DXC Technology Company; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

DXC Technology is seeking an experienced Medical Management Team Manager in Melbourne to lead and inspire a team of Medical Management Specialists. You will oversee medical approvals, ensure compliance with WorkSafe guidelines, and partner with Medical Advisors and Claims Leaders to optimise recovery pathways.

We value a collaborative leadership style with a focus on continuous improvement, stakeholder engagement, and delivering exceptional customer outcomes for injured workers and clients.

Qualifications

• Proven leadership experience in Workers' Compensation, Personal Injury or Insurance.
• Strong understanding of medical management and return-to-work processes.
• Experience coaching and developing high-performing teams.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead, coach and develop a team of Medical Management Specialists to achieve outcomes.
• Oversee assessment and approval of medical and related services to ensure compliance.
• Monitor team performance and provide feedback; identify development opportunities.
• Collaborate with Medical Advisors, Treating Health Practitioners and Claims Leaders to support recovery pathways.
• Drive continuous improvement initiatives and process efficiencies.

Skills

Leadership

Coaching

Stakeholder management

Communication

People management

Medical management

Return-to-work knowledge

WorkSafe legislation

Education

Allied health qualifications

Job description

Job Description:We're looking for an experienced and people-focused Medical Management Team Manager to lead our Medical Management team. In this pivotal leadership role, you'll coach, develop and inspire a team of Medical Management Specialists while driving high-quality outcomes for injured workers, clients and the business.You'll be responsible for overseeing the team's performance, ensuring consistent and compliant decision-making, and fostering a collaborative, high-performing culture. Working closely with internal stakeholders, Medical Advisors and leadership teams, you'll champion continuous improvement and support exceptional customer outcomes.Key ResponsibilitiesLead, coach and develop a team of Medical Management Specialists to achieve performance and quality outcomesOversee the assessment and approval of medical and like services and surgical requests, ensuring compliance with WorkSafe legislation and industry guidelinesMonitor team performance, provide regular feedback and identify development opportunitiesAct as the key escalation point for complex medical management mattersPartner with Medical Advisors, Treating Health Practitioners and Claims Leaders to support appropriate treatment and recovery pathwaysDrive continuous improvement initiatives, process efficiencies and a positive team cultureEnsure service standards, quality, compliance and customer expectations are consistently achievedAbout YouDemonstrated leadership experience within Workers' Compensation, Personal Injury or InsuranceStrong understanding of medical management, return-to-work and WorkSafe legislationProven ability to coach, mentor and develop high-performing teamsExcellent stakeholder management and communication skillsA collaborative leadership style with a focus on continuous improvement and customer outcomesAllied health qualifications are highly regarded but not essentialIf you're an inspiring leader who enjoys developing people, driving operational excellence and improving recovery outcomes for injured workers, we'd love to hear from you.About usDXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.Our culture and benefitsDXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXCAs an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.How to apply & our commitment to you in returnIf you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the \"Apply Now\" button to submit your resume.In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.We are an Equal Opportunity EmployerDXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.