Medical Administration / Reception - Icon Cancer Centre & 5D Clinics

Icon Cancer Centre; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Novated lease

Paid parental leave

Wellness resources

Online courses

Rewards portal

Job summary

Icon Cancer Centre Herston and 5D Clinics Brisbane are expanding access to advanced stereotactic radiotherapy, including Gamma Knife and CyberKnife. We are seeking an Administration Officer to support patients and clinical teams across services, providing patient-facing administrative and billing support in a fast-paced, specialist environment.

You’ll be the welcoming face, coordinating appointments, admissions paperwork, and ensuring smooth patient journeys from first contact through treatment

Qualifications

• Experience in a medical administration or reception role.

Responsibilities

• Welcoming patients and families, handling admissions paperwork and health fund checks.
• Scheduling and organising patient appointments, preparing day lists for clinicians.
• Billing, invoicing and fee communication with patients.
• Records management and ensuring smooth patient flow from first visit to follow-up.

Skills

Medical administration

Billing knowledge

Microsoft Word

Excel

Communication skills

Job description

We're seeking a compassionate and highly organised Administration Officer to join our team and play an important role in supporting patients throughout their treatment journey.

Introducing Icon Cancer Centre Herston and 5D Clinics Brisbane:

Icon Cancer Centre Herston and 5D Clinics Brisbane are at the forefront of advanced stereotactic cancer treatment in Queensland. Following the successful establishment of Icon’s Gamma Knife service, we are preparing to launch CyberKnife treatment at 5D Clinics Brisbane, further expanding access to innovative, patient-centred care.

Together, these services will establish Queensland's first stereotactic treatment precinct to offer both Gamma Knife and CyberKnife technologies, bringing world-leading, non-invasive treatment options together within a connected specialist cancer care network.

As an Administration Officer, you'll play a vital role supporting patients and clinical teams across both services, working within a unique specialist environment dedicated to delivering some of the most advanced cancer treatments available. This is an exciting opportunity to contribute to the growth of a pioneering service while helping deliver exceptional experiences and outcomes for our patients.

About the Role:

As the welcoming face of our centre, you'll be the first point of contact for patients, their families and healthcare professionals. Working closely with the Administration Team Leader and broader clinical team, you'll provide exceptional customer service and administrative support in a fast-paced, patient-focused environment.

Your responsibilities will include patient scheduling, reception duties, billing, records management, and ensuring a seamless experience for patients from their first appointment through to treatment and follow-up care.

This is a permanent part-time or full-time opportunity, working weekday business hours only. We are happy to consider flexible arrangements around your preferred working days, with additional shifts available from time to time to support leave coverage.

Key Responsibilities:

• Welcoming patients, collecting and entering personal details, completing admissions paperwork with health fund checks
• Scheduling/organising patient appointments, organise day lists for consultant
• Prep consult rooms and paperwork for each clinical session
• Ensures accurate collection of new patient information
• Communicating clearly with patients and their families to ensure all patients are well informed of financial costs related to admissions
• Answering telephone calls and responding to enquiries
• Communicate fee schedules and enter/process patient invoicing and billing.
• Monitoring and assessing the administration care path of all patients
• Oversee wait room and respond to patient queries
• Ad-hoc administration/correspondence duties

About You:

You’re a warm and organised individual with a passion for helping others. You thrive in a team environment and bring a proactive, professional approach to every interaction. Experience in medical administration is highly desirable, especially in oncology or high-care settings.

Skills & Experience:

• Experience in a medical administration or reception role (preferred).
• Familiarity with Medicare, DVA, and private health billing.
• Strong communication skills – verbal and written.
• Proficiency in Microsoft Word and Excel.
• Excellent time management and attention to detail.
• Basic understanding of medical terminology.

About 5D Clinics:

5D Clinics Australia Pty Ltd is a joint venture between 5D Clinics (Perth) and Icon Oncology Group, created to increase access to advanced CyberKnife® radiotherapy treatment for Australians. By leveraging the strengths and expertise of both organisations, the partnership is dedicated to bringing world-leading precision radiation therapy to more patients, reducing barriers to access and ensuring more Australians can benefit from this innovative technology closer to home.

Learn more about 5D Clinics: https://5dclinics.com.au/

Icon Cancer Centre – Australia and New Zealand:

Icon Cancer Centre are pioneers of private cancer care in Australia with a proud history spanning decades. We have a large and expanding network of cancer centres across Australia. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Many of our cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.

Why Join?

• Be part of ahistoric milestonein Queensland’s cancer care.
• Enjoy aweekday-only schedulewithno weekends.
• Accesscareer development,online training, andstructured support.
• Benefit fromexclusive discounts,novated leasing,paid parental leave, andwellness resources.

Our Culture and Benefits:

We don’t just offer jobs—we offercareers that grow with you. Enjoy:

• Access to Novated Lease Options:Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings– potentially saving you thousands!
• Rewards Portal:Discounts and cash-back on experiences, travel & shopping.
• Employee Assistance Program:Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways:We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses:Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave:Supporting you both personally and professionally.

Icon Oncology Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

We are committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.