Medical Administration Officer

Wuchopperen Health Service Ltd; Cairns Regional; On-site; AUD 67,000 - 71,000; Full time

Benefits offered by this job

Competitive Salary + 12% Super +Salary

Salary Sacrifice (up to $15,899 tax‑f*

5 weeks annual leave

15 days personal leave pro rata

Commitment to professional development

EAP for employees and family

Job summary

Wuchopperen Health Service Ltd is seeking an Administration Officer based in Cairns. The role provides efficient reception and administrative support to the organisation, reporting to the Coordinator, Medical Administration, with no supervisory responsibilities.

You will interact with health professionals and service providers, maintaining records and coordinating appointments, while upholding the organisation’s values and policies.

Qualifications

• Experience providing administrative support and managing reception duties.
• Proficiency with Microsoft Office and client information systems.
• Experience in community service settings preferred; ability to work with diverse communities.

Responsibilities

• Provide efficient reception duties with professional telephony and prompt responses.
• Deliver courteous client service and represent the organisation positively.
• Maintain administrative, data and client record systems accurately.
• Provide support to program and corporate areas with clerical tasks.
• Keep informed about the organisation’s programs and services and booking systems.
• Contribute to safety and continuous improvement processes.

Skills

Administrative support

Microsoft Office

Client information systems

Reception duties

Community service experience

Job description

Full time Permanent and Fixed Term and casual positions available

Based in Cairns

Administrative and grade 3

$66,737.65- $71,167.46 per annum

'A culturally dynamic community where everyone thrives in health and wellbeing'.

Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.

Benefits of working with Wuchopperen:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:

• Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
• 5 weeks annual leave and 15 days personal leave pro rata.
• Commitment to professional development.
• EAP for employees and family members.

About the role:

The position of Administration Officer is responsible for the provision of highly efficient professional reception and administrative duties that support the operations of the organisation. The Administration Officer is supervised by the Coordinator, Medical Administration and the position has no supervisory responsibilities. This position works as part of a team and maintains regular contact with health professionals and service providers and maintains regular contact with other program staff to ensure effective outcomes for clients.

Key responsibilities:

• Provide efficient reception duties including professional telephony services ensuring appropriate and timely responses.
• Provide excellent client service and at all times project the organisation’s image in a courteous, efficient and helpful manner.
• Maintain administrative, data and client record systems.
• Provide administrative and clerical support to the organisation program and corporate areas.
• Keep informed of the organisations programs and services.
• Maintain appointment and booking systems.
• Prepare routine and less complex correspondence and reports.
• Maintain office equipment and resources.
• Maintain confidential and accurate, real time records and statistics and provide reports as required.
• Participate in organisational and community activities to advance the health and wellbeing
• of Aboriginal and Torres Strait Islander people.
• Work within Wuchopperen's Policies and Procedures including the Staff Code of Conduct
• and the

Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.

• Other duties as required, within your skills, experience and capacity.

Assessment of merit for this role will be based on the knowledge, skills and experience, potential for development and personal qualities. The competencies listed below are considered to the most critical for success in this role.

For applicants to be successful in this role, they should demonstrate:

• Demonstrated experience in the provision of administrative support, the use of Microsoft Office, client information systems and general office and reception duties preferably within a community service environment.
• Knowledge and understanding of Aboriginal and Torres Strait Islander societies and
• cultures from an historical and contemporary perspective, including the ability to
• communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
• Extensively developed interpersonal and communication skills including the ability liaise with a range of stakeholders as well as effectively advocate for Aboriginal and Torres Strait Islander people.
• Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature.
• Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.

Requirements:

• Hold a current Blue Card (for suitability to work with children and young people).
• Proof of qualifications is required to be provided prior to the commencement of duty.
• Possession of a current CPR certificate or commitment to obtain within the first six weeks of employment is essential.
• Possess a current driver's licence.
• Commitment to work within the principles of Aboriginal and Torres Strait Islander community control including a willingness to develop the leadership of Aboriginal and Torres Strait Islander staff.
• A commitment to adhere to Wuchopperen's policies and procedures.

Applicants who do not address these requirements, will not be considered for shortlisting.

Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government's Blue Card Services website for more information.

For more information contact Magreda, Coordinator, Medical Administration on 4080 1000

Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.

Closing date for applications: 5pm on Monday 26th October 2026