MECCA Chadstone - Retail Assistant (wellness)

MECCA; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discount

Product allowance

Job summary

MECCA Chadstone is seeking a Wellness Host to deliver an exceptional customer experience, share product knowledge and storytelling, and support the team on the shop floor. This role invites you to engage with wellness brands and education, while embracing MECCA’s values and a collaborative store culture.

Join a team that values continuous learning, offers career growth, and fosters a connection with customers through education and discovery.

Qualifications

• Customer-focused and able to build authentic connections with shoppers.
• Interest or experience in wellness, apothecary, nutrition or allied health is a bonus.

Responsibilities

• Deliver an exceptional customer experience and connect with customers authentically.
• Support the team on-floor with presence and adaptability to run the store safely and efficiently.
• Contribute to store performance through outstanding service and product knowledge.

Job description

MECCA Chadstone - Retail Assistant (wellness)

Passionate about wellness and customer experience? Help shape one of MECCA’s newest concepts as a Wellness Host. If you love discovery conversations, education and storytelling, we’d love to meet you. Experience in Apothecary or wellness, or an interest in nutrition or allied health, is a bonus.

Life as a host at MECCA:

• World-class education: continuous upskilling from brand founders, our education team and MECCAversity
• Work with the latest products from the world’s top brands
• Work-life balance; casual and permanent opportunities with regular schedules
• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.

Day-to-day responsibilities:

• Delivering an exceptional customer experience and create authentic connections with customers
• Play a key role in supporting the wider team with on-floor presence and ability to pivot as requiredWork effectively as part of the team to support running of the store in a safe, compliant, and efficient way
• Contribute to the overall store performance through providing an excellent customer experience

What success looks like in this role:

• Can confidently deliver an exceptional customer experience in line with MECCA’S customer service standards
• Can demonstrate strong product knowledge for MECCA’S hero brands and products
• Ability to show an active commitment to continuous learning and improvement
• Can work effectively and safely as part of the team to ensure the successful running of the store
• Experience with Apothecary brands, wellness categories or services.
• An interest in nutrition, supplements or holistic wellbeing.
• Qualifications or study in an allied health discipline.
• Always upholding the MECCA values

More than makeup:

• At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability initiative,MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.
• We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.

Join us, and together we can make the world over.

To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html