MDM Lead: Secure Mobile Devices & VIP Support

HCL Australia Services PTY. Limited; Australia; On-site; AUD 90,000 - 130,000; Full time

Job summary

Sapsf is seeking a Track Manager (Support & Operations) to lead mobile device management across the enterprise. You will own the mobile device ecosystem, ensure secure deployment, and enable a seamless user experience for a mobile workforce.

Responsibilities include configuring MDM platforms, enforcing security policies, and supporting applications and devices end-to-end. The role emphasizes collaboration with IT security, help desk, and procurement, with VIP support for executives.

Qualifications

• 2–4 years of experience managing mobile devices in medium-to-large enterprises.
• Hands-on with SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Strong understanding of iOS, Android, and Windows mobile ecosystems and security.
• Experience with device lifecycle management: procurement, enrollment, and decommissioning.
• Familiarity with IT asset management and MDM reporting features.
• Certifications in MDM or security are a plus.

Responsibilities

• Configure, deploy, and manage mobile devices via MDM platforms.
• Define device profiles, security policies, and compliance rules.
• Optimize enrollment, de-provisioning, and lifecycle workflows.
• Implement encryption, passcode enforcement, remote wipe, and DLP.
• Monitor compliance dashboards and address non-compliant devices.
• Package and deploy mobile apps with proper licensing and updates.
• Provide training and VIP support for mobile devices.
• Maintain accurate inventory and support audits.
• Collaborate with IT teams to improve mobile device management.

Skills

SOTI MobiControl

AirWatch/Workspace ONE

MDM management

iOS

Android

Windows mobile

Security policies

Troubleshooting

Lifecycle management

Stakeholder communication

Tools

SOTI MobiControl

VMware AirWatch/Workspace ONE

Job description

Career Opportunities: Track Manager (Support & Operations) (181570)

Requisition ID181570-Posted10/15/2026

Position Overview:
We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.
Key Responsibilities:
MDM Platform Management
• Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
• Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
Security & Compliance
• Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
• Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
• Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
Application Deployment & Management
• Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
• Provide guidance to business units on application requirements and integrations for mobile workflows.
• Troubleshoot and resolve application installation and performance issues.
User Support & Experience
• Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
• Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
• Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.
Inventory & Asset Management
• Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
• Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
• Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.
Collaboration & Continuous Improvement
• Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
• Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
• Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.
Key Qualifications & Experience:
• 2–4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
• Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
• Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
• Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
• Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
• Solid understanding of mobile device security, encryption, and compliance frameworks.
• Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
• Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.
Preferred Experience & Skills:
• Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
• Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD

Key Responsibilities

Mobility Lead

Position Overview:
We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.
Key Responsibilities:
MDM Platform Management
• Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
• Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
Security & Compliance
• Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
• Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
• Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
Application Deployment & Management
• Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
• Provide guidance to business units on application requirements and integrations for mobile workflows.
• Troubleshoot and resolve application installation and performance issues.
User Support & Experience
• Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
• Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
• Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.
Inventory & Asset Management
• Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
• Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
• Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.
Collaboration & Continuous Improvement
• Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
• Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
• Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.
Key Qualifications & Experience:
• 2–4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
• Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
• Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
• Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
• Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
• Solid understanding of mobile device security, encryption, and compliance frameworks.
• Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
• Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.
Preferred Experience & Skills:
• Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
• Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD

Skill Requirements

Mobility Lead

Position Overview:
We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.
Key Responsibilities:
MDM Platform Management
• Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
• Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
Security & Compliance
• Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
• Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
• Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
Application Deployment & Management
• Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
• Provide guidance to business units on application requirements and integrations for mobile workflows.
• Troubleshoot and resolve application installation and performance issues.
User Support & Experience
• Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
• Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
• Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.
Inventory & Asset Management
• Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
• Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
• Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.
Collaboration & Continuous Improvement
• Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
• Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
• Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.
Key Qualifications & Experience:
• 2–4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
• Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
• Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
• Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
• Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
• Solid understanding of mobile device security, encryption, and compliance frameworks.
• Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
• Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.
Preferred Experience & Skills:
• Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
• Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD

Other Requirements

Mobility Lead

Position Overview:
We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.
Key Responsibilities:
MDM Platform Management
• Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
• Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
Security & Compliance
• Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
• Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
• Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
Application Deployment & Management
• Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
• Provide guidance to business units on application requirements and integrations for mobile workflows.
• Troubleshoot and resolve application installation and performance issues.
User Support & Experience
• Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
• Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
• Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.
Inventory & Asset Management
• Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
• Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
• Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.
Collaboration & Continuous Improvement
• Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
• Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
• Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.
Key Qualifications & Experience:
• 2–4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
• Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
• Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
• Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
• Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
• Solid understanding of mobile device security, encryption, and compliance frameworks.
• Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
• Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.
Preferred Experience & Skills:
• Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
• Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD