Marketing & Customer Experience Coordinator

Flat Out International; Port Macquarie; On-site; AUD 47,000 - 69,000; Part time

Benefits offered by this job

Hands-on experience across multiple业务

Learning and development opportunities

Opportunity to make real impact as we席

Job summary

Flat Out International, an Australian family-owned business, seeks a Marketing & Customer Experience Coordinator in Port Macquarie. You’ll drive marketing, content, and customer engagement across online channels while supporting management and showing at caravan events.

You’ll collaborate with local and remote team members, learn across the business, and help shape the brand’s voice with a cheeky, outdoorsy edge. Flexible hours and a dynamic team await.

Qualifications

• Confident on the phone and you enjoy talking with customers.
• Experience leading or supporting junior team members.
• Highly organised: you keep lists, chase things up and meet deadlines.
• Experience in marketing, social media or content coordination is ideal, but a genuine interest and a willingness to learn is a must.
• You enjoy communicating, whether that’s writing captions or replying to comments, and you have a feel for a brand’s voice.
• Comfortable with technology. We use a range of software to keep our work on track.
• Interested in the numbers, not just the posts, so that we can assess and improve our work.
• Technically minded. Our products are about plumbing and power, so you’ll need to learn how they work well enough to explain them to customers.
• Bonus: you’re a caravanner, a camper or just love the outdoors

Responsibilities

• Plan and film video content with the owner
• Brief and coordinate our video editing contractors to keep content on schedule
• Write captions and create thumbnails
• Schedule around 7 posts a week across Facebook, Instagram, TikTok and YouTube
• Oversee the team responding to comments and messages
• Track our numbers (reach, engagement, follower growth) and come to us with ideas to improve them
• Coordinate with influencers, affiliates and other creative partners, from first contact and briefing through to getting the content live
• Lead our remote customer service team: keep them on track, accountable and supported
• Step in on tricky cases, work out a solution with management, then follow it through
• Pick up the phone to discuss things directly with customers when needed
• Act as a right hand to management, similar to an EA: keep things organised, follow up, and make sure nothing falls through the cracks
• General office admin and keeping the office tidy
• Help with sales at around two trade or caravan shows a year (weekends)

Skills

Customer communication

Team leadership

Organisation

Marketing coordination

Social media

Brand voice

Tech savvy

Numbers minded

Plumbing knowledge

Humor

Job description

Marketing & Customer Experience Coordinator

Varied, hands-on role in a small, growing business

Casual, Part-Time or Full Time to suit the right person (the role can be split)

Real influence over how the brand grows online

Life experience, aptitude and attitude matter more to us than formal qualifications.

About Us and the Role

We’re an Australian family-owned business that manufactures high-quality products for the caravan and trade industries. Our products are sold online and through retail outlets, and we’re currently in an exciting phase of rapid growth.

We’re looking for a passionate, creative, and driven individual to join our small, agile team. This is a diverse role with a strong emphasis on marketing & customer engagement. You'll work closely with our team in Australia and our existing remote professionals, gaining exposure to multiple areas of the business.

How you work matters as much as what you do. We look after our customers properly, and we’d rather take the time to get an answer right than give a quick one that’s wrong. When you say you’ll follow something up, you do. We take pride in what we make and how we support it, but we don’t take ourselves too seriously.

If this sounds like you, we’d love to hear from you.

Key Responsibilities

Marketing coordination

Help plan and film video content with the owner

Brief and coordinate our video editing contractors to keep content on schedule

Write captions and create thumbnails

Schedule around 7 posts a week across Facebook, Instagram, TikTok and YouTube

Oversee the team responding to comments and messages

Track our numbers (reach, engagement, follower growth) and come to us with ideas to improve them

Coordinate with influencers, affiliates and other creative partners, from first contact and briefing through to getting the content live

Lead our remote customer service team: keep them on track, accountable and supported

Step in on tricky cases, work out a solution with management, then follow it through

Pick up the phone to discuss things directly with customers when needed

Office and management support

Act as a right hand to management, similar to an EA: keep things organised, follow up, and make sure nothing falls through the cracks

General office admin and keeping the office tidy

Shows

Help with sales at around two trade or caravan shows a year (weekends)

Job Requirements

Confident on the phone and you enjoy talking with customers

Experience leading or supporting junior team members

Highly organised: you keep lists, chase things up and meet deadlines

Experience in marketing, social media or content coordination is ideal, but a genuine interest and a willingness to learn is a must

You enjoy communicating, whether that’s writing captions or replying to comments, and you have a feel for a brand’s voice

Comfortable working with creative people, including influencers, affiliates and contractors. You can brief them clearly, keep collaborations on track and make sure the content fits our brand

A good sense of humour. Our marketing is often cheeky, so you’ll need to be comfortable having a bit of fun with it

Comfortable with technology. We use a range of software to keep our work on track

Interested in the numbers, not just the posts, so that we can assess and improve our work

Technically minded. Our products are about plumbing and power, so you’ll need to learn how they work well enough to explain them to customers

Bonus: you’re a caravanner, a camper or just love the outdoors

What We Offer

A supportive, fun, friendly team environment.

Hands-on experience across multiple areas of a growing business.

Plenty of learning and development opportunities.

The chance to make a real impact as we grow.

The Details

Based in our Port Macquarie office

25–38 hours a week, casual, part-time or full-time (we’re open to a job share)

$42–$50 per hour + super (casual rate), depending on experience. Part-time and full-time rates are $34–$40 per hour + super, plus paid leave

Start as soon as possible