Marketing Coordinator

TPC; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

CovaU Energy is seeking a commercially minded marketer to own end-to-end customer communications and campaigns across online and offline channels in Sydney. You will work with sales, retention, and operations teams to ensure accurate, compliant messaging with real commercial impact.

You will translate requirements into clear customer messaging, coordinate content and approvals, and drive retention communications while maintaining rigorous documentation for audits and compliance.

Qualifications

• 2–3 years' experience in marketing, communications, or commercial roles.
• Experience supporting sales, retention, BDM, or project-based marketing initiatives.
• Strong written communication and content review skills.
• High attention to detail and strong compliance awareness.
• Proven ability to manage multiple stakeholders and deadlines.
• Ability to work independently and proactively report to senior management.
• Salesforce experience and basic user level required.
• Proficient in Microsoft Excel and PowerPoint; intermediate Excel formulas required.
• Australian work rights.

Responsibilities

• Own and deliver end-to-end marketing and customer communications across online and offline channels.
• Coordinate content, artwork, approvals, and production for campaigns and customer materials.
• Translate commercial, compliance, and operational requirements into clear customer messaging.
• Support customer retention and rewards program communications.
• Coordinate email marketing campaigns aligned to commercial objectives.
• Work cross-functionally with Compliance, Operations, IT, Sales, and Retention teams.
• Manage stakeholder inputs and ensure deadlines are met without supervision.
• Maintain documentation and records to meet compliance and audit requirements.
• Continuously refine communication processes and identify risks, gaps, or assumptions.

Skills

Marketing experience

Content review

Stakeholder management

Independent work

Salesforce experience

Excel & PowerPoint

Creativity & compliance

Australian work rights

Cross-functional collaboration

Brand & communications

Tools

Salesforce

Microsoft Excel

PowerPoint

Adobe Creative Suite

Job description

CovaU Energy is a fast-growing Australian energy retailer servicing residential and business customers. We operate in a regulated environment where clear, compliant, and commercially effective customer communication is critical to success.

About the Business

CovaU Energy is a fast-growing Australian energy retailer servicing residential and business customers. We operate in a regulated environment where clear, compliant, and commercially effective customer communication is critical to success.

The Role

This role is suited to a commercially minded marketer with experience working alongside sales, retention, or operations teams, who is comfortable taking ownership and delivering outcomes with minimal supervision.

You will be responsible for end-to-end execution of customer-facing marketing communications, ensuring accuracy, compliance, and commercial impact.

Key Responsibilities

• Own and deliver end-to-end marketing and customer communications across online and offline channels
• Coordinate content, artwork, approvals, and production for campaigns and customer materials
• Translate commercial, compliance, and operational requirements into clear customer messaging
• Support customer retention and rewards program communications
• Coordinate email marketing campaigns aligned to commercial objectives
• Work cross-functionally with Compliance, Operations, IT, Sales, and Retention teams
• Manage stakeholder inputs and ensure deadlines are met without supervision
• Maintain documentation and records to meet compliance and audit requirements
• Continuously refine communication processes and identify risks, gaps, or assumptions

Required Experience & Skills

Essential

• 2–3 years' experience in marketing, communications, or commercial roles
• Experience in any one of marketing, communications, or commercial roles is sufficient
• Experience supporting sales, retention, BDM, or project-based marketing initiatives
• Strong written communication and content review skills
• High attention to detail and strong compliance awareness
• Proven ability to manage multiple stakeholders and deadlines
• Ability to work independently and proactively report to senior management
• Salesforce experience
• Basic user level Salesforce experience required
• Proficient in Microsoft Excel and PowerPoint
• Intermediate level Microsoft Excel proficiency with formulas required
• Australian work rights

Highly Regarded

• Experience in regulated industries (energy, utilities, telco, finance)
• Exposure to retention, churn reduction, or loyalty programs
• Experience briefing designers or working with creative teams
• Basic working knowledge of Adobe Creative Suite (Photoshop, InDesign)

Personal Attributes

• Self-disciplined with strong time management
• Commercially aware and outcome-focused
• Comfortable operating with minimal supervision
• Takes ownership and accountability for delivery
• Proactive communicator who escalates risks early
• Collaborative and effective in cross-functional environments
• This role is not suited to entry-level marketers or candidates seeking highly supervised or purely creative positions.

What's On Offer

• Direct exposure to Commercial Director and senior stakeholders
• High-ownership role with clear performance expectations
• Sydney CBD location near Wynyard and Circular Quay
• Staff discounts on electricity and gas services
• Access to 4,500+ lifestyle and retail benefits across Australia & NZ