Marketing & Communication Manager

Chopard; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Chopard in Sydney seeks a Marketing & Communication Manager to lead strategy and execution of events and client experiences, strengthening relationships with VIP clients through regional events, client events and presentations, in-store events and partnerships.

You will coordinate attendance lists, travel details and the Client Experience Roadmap, partnering with Retail Leaders to entertain VIP clients internationally and to develop in-store activation calendars.

Qualifications

• 4 years' luxury retail experience required.
• Diploma holder or above required.
• Excellent customer relations management skill with solid client base.
• Sound knowledge in Watch & Jewelry industry is an asset.
• Excellent leadership, presentation and communication skills.
• Sales-driven and able to work under pressure.
• Strong business sense of retail service, passion in retail operations.
• Good knowledge of computer applications, specifically Salesforce.

Responsibilities

• Local Coordination for International High Jewellery Events: Coordinate client attendance lists, Client Advisors, and travel details.
• Lead & Execute In Store Activations and Client Experience: Focus on Clienteling Experience and in-store activation calendar creation.
• Client Gifting & Hospitality Management: Support Retail teams to utilise client gifting guidelines and hospitality opportunities.

Skills

Clienteling

Event planning

Leadership

Communication

Sales orientation

Retail operations

Education

Diploma holder or above

Tools

Salesforce

Job description

Reporting to the General Manager, the Marketing & Communication Manager is responsible for leading all strategy and execution of events and client experiences. The Manager plays an integral role in building stronger relationships with our clients through regional events, client events and presentations, in store events and partnership events.

MAIN RESPONSIBILITIES

Local Coordination for International High Jewellery Events

• Coordinate client attendance lists, Client Advisors, and details of travel plans
• Develop Client Experience Roadmap to offer personalised experiences for each one of our VIP Clients
• Partner with Retail Leaders to entertain and engage VIP clients internationally

Lead & Execute In Store Activations and Client Experience

• Focus on Clienteling Experience enhancements in store, ensuring high quality execution and monitoring
• Work with local teams to develop Daily Base Business driving events and in store activation calendar and create new in-store event concepts
• Monitor market trends and competitive activities on various client experience topics
• Work closely with Market Leaders to drive partnership initiatives
• Identify potential partnership opportunities that can work for different countries
• Liaise with internal and external parties to formulate opportunities for new client acquisition

Client Gifting & Hospitality Management

• Support Retail teams to utilise client gifting guidelines or hospitality opportunities to support relationship development

Requirements:

• 4 years' luxury retail experience
• Diploma holder or above
• Excellent customer relations management skill with solid client base
• Sound knowledge in Watch & Jewelry industry is a definite asset
• Excellent leadership, presentation and communication skills
• Sales-driven and able to work under pressure
• Strong business sense of retail service, passion in retail operations
• Good knowledge of computer applications specifically Salesforce