Marketing Automation Specialist

Gentask Virtual Assistance Services; Canberra; Remote; AUD 8,900 - 12,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive pay with performance-based

Flexible scheduling options

Ongoing training and professional dev.

Supportive and collaborative team

Advancement opportunities

Job summary

Gentask Virtual Assistance Services is seeking a Remote Guest Experience Specialist to assist customers with inquiries, scheduling, account updates and service coordination while delivering a high level of professionalism in a fast-paced remote environment.

You will be the primary point of contact from initial request through follow-up, providing clear information, resolving basic concerns, and contributing to ongoing customer experience improvements within a supportive, mentorship-driven team.

Qualifications

• Strong communication and interpersonal skills.
• Enthusiasm for travel, culture, and holiday planning.
• Organized, detail-oriented, and comfortable working remotely.

Responsibilities

• Recommend customized holiday packages and itineraries.
• Arrange accommodations, tours, and seasonal excursions.
• Share destination insights and highlight local events or experiences.
• Maintain clear communication with clients before and during travel.
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide scheduling updates and general account support.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and elevate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Skills

Strong communication

Interpersonal skills

Travel enthusiasm

Detail-oriented

Remote work

Job description

Job Description

Description:
As a Holiday Consultant, youll help families, couples, and groups plan memorable holidays year-round. Youll provide personalized recommendations, coordinate bookings, and ensure every trip is seamless and stress-free from start to finish.

Responsibilities:

Recommend customized holiday packages and itineraries.

Arrange accommodations, tours, and seasonal excursions.

Share destination insights and highlight local events or experiences.

Maintain clear communication with clients before and during travel.

Qualifications:

Strong communication and interpersonal skills.

Enthusiasm for travel, culture, and holiday planning.

Organized, detail-oriented, and comfortable working remotely.

What We Offer:

Comprehensive training and professional development.

Supportive, mentorship-driven team culture.

Access to travel education, industry resources, and exclusive perks.

We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.

Requirements

• Previous experience in customer service, hospitality, call center, or administrative roles preferred
• Strong written and verbal communication skills
• Comfortable working independently in a remote environment
• Basic computer skills and ability to learn new systems quickly
• Reliable internet connection and a distraction‑free workspace
• Strong attention to detail and organizational skills
• Positive attitude and solution‑focused mindset
• Remote work flexibility
• Competitive pay with performance‑based opportunities
• Ongoing training and professional development
• Supportive and collaborative team environment
• Advancement opportunities based on performance

Benefits

• Remote work flexibility
• Competitive pay with performance‑based opportunities
• Flexible scheduling options
• Ongoing training and professional development
• Supportive and collaborative team environment
• Advancement opportunities based on performance

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Assist with service requests, scheduling updates, and general account support
• Provide clear information about available services and options
• Maintain accurate records using internal systems and CRM tools
• Resolve basic customer concerns and elevate complex issues when necessary
• Follow internal processes to ensure quality and consistency
• Support team initiatives and ongoing customer experience improvements

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

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$701+ AUD Avg Monthly Pay

5-10 Hours/Week

100% Remote

This opportunity is open to users inAustralia

About the Role: As a Holiday Specialist, youll design customized holiday experiences that match each clients preferences and goals.