Mandarin Medical Information Specialist - Remote Australia

ProPharma; Melbourne; A distancia; AUD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote working supported

Hybrid collaboration with office (occa

Descripción de la vacante

ProPharma is seeking a Mandarin-speaking Medical Information Specialist to support pharmaceutical clients from Australia. You will respond to medical and safety inquiries in Mandarin and English, using approved resources and established quality processes.

This hands-on role involves healthcare communication, scientific interpretation, documentation, and collaboration with an international Medical Information team across time zones.

Formación

• Native-level Mandarin Chinese with clear, accurate written Simplified Chinese.
• Fluent English with ability to translate medical information accurately between English and Mandarin.
• A qualification in pharmacy, nursing, life sciences, pharmacology or closely related healthcare discipline.
• Current legal right to work in Australia and ability to work hours aligned with Mainland China business operations (China Standard Time, UTC+8).
• Strong attention to detail, computer literacy, professional telephone communication, and adherence to quality and safety processes.

Responsabilidades

• Handle medical and safety enquiries from healthcare professionals, patients and other stakeholders by telephone, email and approved digital channels; deliver professional, clear and empathetic responses.
• Use approved product information, literature, and client resources to provide accurate, balanced information in Mandarin and English.
• Translate and proofread medical information correspondence and documents between English and Mandarin Chinese while preserving clinical meaning.
• Identify, document and escalate adverse events, pregnancy reports, special situations and product quality complaints per ProPharma procedures.
• Record enquiries and actions in enquiry handling systems, meet service deadlines, and perform quality checks on responses and safety records.
• Follow regulatory standards, ProPharma SOPs and data privacy requirements; collaborate to resolve cases and improve quality.

Conocimientos

Mandarin Chinese

English Proficiency

Educación

Pharmacy/Nursing/Life Sciences degree

Descripción del empleo

ProPharma is seeking a Mandarin-speaking Medical Information Specialist to support pharmaceutical clients from Australia. You will respond to medical and safety inquiries in Mandarin and English, using approved resources and established quality processes.

This hands-on role involves healthcare communication, scientific interpretation, documentation, and collaboration with an international Medical Information team across time zones.