Mandarin Medical Information Specialist

ProPharma Group; Australia; Hybrid; AUD 80,000 - 120,000; Full time

Job summary

ProPharma Group seeks a Mandarin-speaking Medical Information Specialist based in Australia to deliver accurate, evidence-based medical information to healthcare professionals and patients in Mandarin and English. You will work with an international team, following established quality processes and ensuring timely responses.

Responsibilities include handling inquiries via phone and email, translating between Mandarin and English, and documenting cases for adverse events or quality issues.

Qualifications

• Native-level Mandarin Chinese with clear written Simplified Chinese.
• Professional fluency in English to translate medical information accurately.
• A qualification in pharmacy, nursing, life sciences or related healthcare discipline (or equivalent).
• Current legal rights to work in Australia and ability to work with Mainland China hours (UTC+8).
• Strong attention to detail and adherence to quality/safety processes.

Responsibilities

• Handle medical and safety inquiries from healthcare professionals, patients and stakeholders via phone, email, and approved digital channels; provide accurate, balanced responses.
• Use approved product information, literature and client resources to inform in Mandarin and English.
• Translate and proofread medical information documents between English and Mandarin while preserving meaning.
• Identify and escalate adverse events, pregnancy reports and product quality issues per procedures.
• Accurately record cases in enquiry systems and ensure timely, quality responses.

Skills

Mandarin (native)

English fluent

Attention to detail

Medical information experience

Education

Pharmacy, nursing, life sciences or related qualification

Job description

Mandarin Medical Information Specialist# Careers## Mandarin Medical Information SpecialistApply: Australia: Full time: Posted Today: JR 10987For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.Australia-based • Remote working supported • Mainland China business-hour alignment • Mandarin + English essential • Cantonese highly valued **Use your Mandarin and English skills to deliver accurate, evidence-based medical information for healthcare professionals and patients, while collaborating with an international life sciences team.** **THE OPPORTUNITY**ProPharma is seeking a Mandarin-speaking Medical Information Specialist to support pharmaceutical clients and enquiries relating to Mainland China. Based in Australia, you will respond to medical and safety information requests in Mandarin and English, using approved scientific resources and established quality processes.This is a hands-on medical information role that combines healthcare communication, scientific interpretation, accurate documentation and close collaboration with colleagues across the international Medical Information team. **WHY THIS ROLE*** Put your Mandarin and English communication skills to work in a specialist pharmaceutical and healthcare environment.* Support healthcare professionals and patients by helping them access accurate, balanced information about medicines.* Work with a cross-border Medical Information team and gain exposure to established global quality and safety processes.* Work remotely from Australia, with a schedule designed around Mainland China business hours. **WHAT YOU WILL DO*** Handle medical and safety enquiries from healthcare professionals, patients and other stakeholders by telephone, email and approved digital channels; deliver professional, clear and empathetic responses.* Use approved product information, standard responses, relevant scientific literature and client resources to provide accurate, balanced information in Mandarin and English.* Translate and proofread medical information correspondence and relevant documents between English and Mandarin Chinese, maintaining clinical meaning and quality.* Identify, document and escalate adverse events, pregnancy reports, special situations and product quality complaints under ProPharma procedures and client requirements.* Record enquiries and actions accurately in enquiry handling systems, meet agreed service deadlines and perform quality checks on responses, translations and safety-related records.* Follow applicable regulatory standards, ProPharma standard operating procedures, client working practices and data privacy requirements; collaborate with colleagues on case resolution and quality improvements. **WHAT WE ARE LOOKING FOR**We welcome applicants from relevant healthcare and life sciences backgrounds who can explain medical information clearly, work carefully with written documentation and manage enquiries independently within established procedures. **ESSENTIAL*** Native-level professional proficiency in Mandarin Chinese, including spoken communication and clear, accurate written Simplified Chinese.* Professional fluency in English, with the ability to translate medical information accurately between English and Mandarin.* A qualification in pharmacy, nursing, life sciences, pharmacology or a closely related healthcare discipline (or equivalent relevant qualification).* Current legal rights to work in Australia and ability to work hours aligned with Mainland China business operations (China Standard Time, UTC+8).* Strong attention to detail, computer literacy, professional telephone communication and the ability to follow defined quality and safety processes. **HIGHLY VALUED, BUT NOT REQUIRED*** Professional Cantonese proficiency, particularly for healthcare or medical communication. Applicants without Cantonese are fully eligible.* Prior experience in Medical Information, pharmacovigilance, pharmacy, nursing, pharmaceutical customer support or medical/scientific translation.* Experience supporting Mainland China healthcare or pharmaceutical stakeholders and familiarity with adverse event reporting or medical enquiry systems. **ABOUT PROPHARMA**ProPharma provides specialist services to pharmaceutical, biotechnology and medical device organisations across the product lifecycle, including Medical Information, Pharmacovigilance, Regulatory Sciences, Clinical Research and Quality & Compliance. Our teams help clients communicate scientific information responsibly and support patient safety. **PRACTICAL DETAILS**Location: Australia-based. Remote working is supported; colleagues within practical reach of a ProPharma office may agree occasional in-person collaboration with their manager.Working hours: Aligned with Mainland China business operations (UTC+8). The corresponding local hours in Australia will depend on the employee’s state and daylight saving arrangements; the roster will be discussed during recruitment.We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not.Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.\\*\\*\\*ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.\\*\\*\\*