Manager Third Party Management

Great Southern Bank (Formerly CUA); Brisbane; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Study leave

Wellbeing coaching

Work-from-home days

Job summary

Great Southern Bank in Brisbane seeks a Manager, Third Party Management to oversee key supplier relationships, strengthen governance and ensure service providers deliver reliable outcomes for the Bank and customers. You will partner with business units to monitor performance, manage contracts and assess risk, while aligning with APRA CPS 230 requirements and regulatory obligations.

You’ll work across Risk, Compliance, Legal and Finance to drive improvements, maintain records and ensure

Qualifications

• At least 3 years' experience in third-party management, supplier or vendor management.
• Strong contract management and supplier performance monitoring.
• Experience building relationships with internal stakeholders and external suppliers.
• Excellent organisational skills and attention to detail with governance documentation.
• Ability to manage multiple relationships and deadlines with delivery focus.
• Proactive, solutions-focused with risk identification.
• Familiarity with APRA CPS 230 / operational resilience (desirable).
• Experience in financial services or regulated industry (desirable).
• Business-related degree; certifications in procurement, contract management or risk management highly regarded.

Responsibilities

• Oversee relationships with Material Service Providers (MSPs) and key suppliers.
• Monitor performance against SLAs and drive improvements.
• Coordinate contract lifecycle activities and governance reporting.
• Support APRA CPS 230 compliance through due diligence and risk assessments.
• Collaborate with Risk, Compliance, Legal and Finance on supplier risks.
• Maintain supplier registers and risk logs.
• Identify process improvements to strengthen governance and efficiency.

Skills

Third-party management

Supplier performance monitoring

Contract governance

Stakeholder relationship management

Risk assessment

Education

Business or related discipline

Job description

Manager, Third Party Management

As our highly valued Manager, Third Party Management based in Brisbane, your role will oversee key supplier relationships, strengthen third-party governance and ensure our service providers deliver reliable, high-quality outcomes for the Bank and our customers.

You’ll work closely with teams across the business to manage supplier performance, contracts and risk, while supporting our compliance with regulatory requirements, including APRA CPS 230.

Supporting our purpose of helping every Australian own their own home.

You’ll make an impact by:

• Managing relationships with Material Service Providers (MSPs) and other key suppliers, ensuring performance, service delivery and contractual obligations are met.
• Partnering with business units to provide practical guidance on supplier governance, contract management and third-party risk.
• Monitoring supplier performance against service level agreements (SLAs), identifying issues and driving improvements to service delivery.
• Supporting compliance with APRA CPS 230 through effective supplier due diligence, risk assessments and operational resilience practices.
• Coordinating contract lifecycle activities, including renewals, supplier reviews, governance documentation and reporting.
• Maintaining accurate supplier registers, risk logs and compliance records to support effective oversight and decision-making.
• Working with Risk, Compliance, Legal and Finance teams to manage supplier risks, commercial performance and regulatory obligations.
• Identifying opportunities to simplify and improve third-party management processes, strengthening consistency and efficiency across the Bank.

Do things differently with us

This is an opportunity to play an important role in how Great Southern Bank manages the external partners and service providers that support our customers and operations.

You’ll be part of our Third Party Management team, working across the business to ensure supplier relationships are well managed, risks are understood and service providers deliver on their commitments. From monitoring performance and resolving issues to supporting contract renewals and regulatory compliance, you’ll be involved in both the strategic and day-to-day activities that keep our third-party relationships running effectively.

We’re looking for someone who enjoys building relationships, solving problems and bringing structure to complex processes. You’ll need to be comfortable working through the detail, following up with stakeholders and taking ownership of the governance and administration that supports effective supplier management.

If you’re someone who enjoys balancing relationship management, commercial considerations and risk, while finding better ways of working, you’ll thrive here.

To succeed in this role, you will have:

• At least 3 years' experience in third-party management, supplier or vendor management, procurement, contract governance or operational risk.
• Strong understanding of contract management, supplier performance monitoring and third-party risk assessment.
• Experience building effective relationships with internal stakeholders and external suppliers to resolve issues and improve outcomes.
• Strong organisational skills and attention to detail, with experience maintaining contracts, risk registers, compliance records or governance documentation.
• The ability to manage multiple supplier relationships, competing priorities and deadlines while maintaining a strong focus on delivery.
• A proactive, solutions-focused approach, with the confidence to identify risks, challenge constructively and drive improvements.
• Familiarity with APRA CPS 230, operational resilience or third-party risk management frameworks (desirable).
• Experience within financial services or another regulated industry (desirable).
• A qualification in Business or a related discipline, with additional certifications in procurement, contract management or risk management highly regarded.

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent Acquisition team at [e-mail]

At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day.

We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.