Manager - Technology, Customer & Operations

Damco Spain SL; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Maersk in Melbourne is seeking a Manager - Technology, Customer & Operations to lead the technical delivery of warehouse and logistics IT solutions. You will partner with business units to implement applications and integration, mentor TCO colleagues, and oversee major IT projects within a regional context.

You will drive design, testing, go‑live, and operational support, manage SLAs and escalations, and ensure successful migrations and upgrades while developing the local TCO team and

Qualifications

• 5 to 8 years implementing, managing and supporting warehouse management systems.
• Hands‑on experience in Infor SCE or Exceed WMS is essential.
• Experience with MS SQL or any SQL language.
• Delivery experience on AMR, ACR, and ASRS projects within warehouse and logistics.
• Strong knowledge of supply chain execution in distribution, transport management.
• Experience in organizing major IT projects like updates, migrations, upgrades.
• PM certification is an added advantage (PMP, Prince-2, etc.).

Responsibilities

• Work with business and operational teams to implement IT solutions.
• Lead full implementation from design to go‑live.
• Coordinate with regional and global teams for development or customization.
• Produce requirements, plans, configurations and test plans as lead SME.
• Configure supported applications to run operations and training users.
• Develop the TCO team and mentor colleagues.
• Manage SLAs, KPIs and escalations; act as SME during major incidents.
• Support disaster recovery, system testing, migrations and upgrades.

Skills

Warehouse management systems

SQL

PM governance

Team mentoring

Stakeholder management

Education

Bachelor's degree in supply chain / IT / related

PM certification (PMP, Prince-2)

Tools

Infor SCE

Exceed WMS

AMR/ACR/ASRS systems

Job description

Manager - Technology, Customer & Operations

Establish close and integrated ties with operating business units by implementing applications and integration to help the business improve efficiency, reduce cost and support business growth as well as supporting effective day-to-day running of all operations as defined by the TCO Area Head. Be the technical lead on major implementations, providing support and mentorship to other TCO colleagues. Provide higher technical input for TCO specialists on support and change issues. Deputise where necessary for area TCO leadership. Support the region with the provision of training to other TCO colleagues.

• Key responsibilities

• Work with business and operational teams to understand their requirements to implement and deliver any appropriate IT solutions
• Carry out full implementation from design, solution development, testing and go-live
• Coordinate with other TCO specialists, Global teams and extended Maersk colleagues to deliver any development or customisation if necessary
• Produce functional requirements, project plans, system configuration and test plans when being the lead SME on a project
• Perform configuration on supported applications needed to run operations including all peripheral applications and devices.
• Conduct training to super-users and project team members where necessary
• Develop the TCO team to upskill them
• Working with AOT and other Maersk Teams to ensure the smooth implementation of IT services and infrastructure
• Handle any change requirements
• Attend any business review meetings with potential, new or existing customers and gather/understand/follow-up areas of concern and improvement where applicable
• Review existing implementations and find any improvement opportunities where applicable
• Ensure any issues reported are attended until closed
• Manage service level, KPI and escalations
• Where necessary, act as a senior SME during major incidents
• Support any disaster recovery and system testing if needed
• Support any system migration and upgrade

Primary internal stakeholders

• The person must be able to work with other TCO specialists within the region to prioritise projects or tasks and leading the local TCO team to work with relevant parties to deliver them.
• The person will need to work closely with operational heads for any implementations and also assist in the smooth running of the operations

Required qualification, experience & skills

• 5 to 8 years Implementing, managing and supporting warehouse management systems, and daily work using Bl analysis tools
• Proven hands‑on experience in Infor SCE or Exceed WMS is essential.
• Experience in MS SQL, or any SQL language
• Experienced in delivering AMR, ACR, and ASRS projects within warehouse and logistics environments.
• Possess strong business knowledge of supply chain execution in the following verticals:
  • Distribution centre services in warehouse operations and contract logistics (must have)
  • Transport management
• Experience in organizing and managing major IT projects such as system updates, migrations, upgrades, outages
• Experienced in delivering AMR, ACR, and Mult shuttle automation projects within warehouse and logistics environments.
• Possess knowledge in Project Management
• Track record of delivering high engagement within teams
• Certification in Project management is an added advantage (PMP, Prince-2, etc.)

Required Business/ Technical Knowledge

• Excellent analytical and problem-solving skills
• Bias to mentoring and knowledge sharing
• Strong collaboration skills
• Self-driven with a focus on continual self-development
• Strong stakeholder management skills
• Good English communication skills (written and verbal

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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