Manager, Specialist Family Violence Services (24/7)

Safe Steps Family Violence Response Centre; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

SCHADS Level 8 remuneration

Salary packaging

Job summary

Safe Steps Family Violence Response Centre is seeking an experienced Manager, Specialist Family Violence Services to provide strategic and operational leadership across our specialist programs in Victoria. You will report to the Director and lead Team Leaders, ensuring safe, evidence-informed and high-quality service delivery in a 24/7 crisis response context.

You will drive workforce capability, supervise professional development, manage complex cases, and oversee compliance, performance and

Qualifications

• Tertiary qualifications in Social Work or related discipline.
• Significant leadership and operational management experience in family violence or related sector.
• Expertise in trauma-informed and intersectional feminist practice.
• Strong knowledge of MARAM, FVISS and CISS.
• Proven ability to manage quality, risk, compliance and service improvement.
• Experience leading 24/7 crisis response or contact centre environments.

Responsibilities

• Provide strategic and operational leadership across specialist family violence services, ensuring safe, responsive and high‑quality service delivery.
• Lead, coach and develop Team Leaders, fostering a positive, accountable and high-performing team culture.
• Oversee operational performance, workforce planning, rostering, budgets, service demand and KPIs.
• Provide leadership in complex, high‑risk and critical family violence matters.
• Strengthen workforce capability through effective supervision and continuous improvement initiatives.
• Ensure compliance with legislation, MARAM, FVISS and CISS requirements.
• Build strong relationships with stakeholders to support integrated service delivery.
• Promote quality, risk management, practice excellence and culturally safe service delivery.

Skills

Leadership

Operational management

Trauma-informed practice

Data-driven decisions

Education

Tertiary qualification in Social Work or related

Tools

FVISS

CISS

MARAM

Job description

Safe Steps Family Violence Response Centre is seeking an experienced Manager, Specialist Family Violence Services to provide strategic and operational leadership across our specialist programs in Victoria. You will report to the Director and lead Team Leaders, ensuring safe, evidence-informed and high-quality service delivery in a 24/7 crisis response context.

You will drive workforce capability, supervise professional development, manage complex cases, and oversee compliance, performance and