Manager Family Violence Practice

Safe Steps Family Violence Response Centre; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

SCHADS Level 8 remuneration

Salary packaging

Job summary

Safe Steps Family Violence Response Centre is seeking an experienced Manager, Specialist Family Violence Services to provide strategic and operational leadership across our specialist programs in Victoria. You will report to the Director and lead Team Leaders, ensuring safe, evidence-informed and high-quality service delivery in a 24/7 crisis response context.

You will drive workforce capability, supervise professional development, manage complex cases, and oversee compliance, performance and

Qualifications

• Tertiary qualifications in Social Work or related discipline.
• Significant leadership and operational management experience in family violence or related sector.
• Expertise in trauma-informed and intersectional feminist practice.
• Strong knowledge of MARAM, FVISS and CISS.
• Proven ability to manage quality, risk, compliance and service improvement.
• Experience leading 24/7 crisis response or contact centre environments.

Responsibilities

• Provide strategic and operational leadership across specialist family violence services, ensuring safe, responsive and high‑quality service delivery.
• Lead, coach and develop Team Leaders, fostering a positive, accountable and high-performing team culture.
• Oversee operational performance, workforce planning, rostering, budgets, service demand and KPIs.
• Provide leadership in complex, high‑risk and critical family violence matters.
• Strengthen workforce capability through effective supervision and continuous improvement initiatives.
• Ensure compliance with legislation, MARAM, FVISS and CISS requirements.
• Build strong relationships with stakeholders to support integrated service delivery.
• Promote quality, risk management, practice excellence and culturally safe service delivery.

Skills

Leadership

Operational management

Trauma-informed practice

Data-driven decisions

Education

Tertiary qualification in Social Work or related

Tools

FVISS

CISS

MARAM

Job description

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

THE ROLE

Safe Steps is Victoria's 24/7 statewide specialist family violence crisis response service. We are seeking an experienced and values-driven Manager, Specialist Family Violence Services to provide strategic and operational leadership across our specialist family violence programs.

Reporting to the Director, Specialist Family Violence Services, you will lead Team Leaders, ensuring services are safe, responsive, evidence-informed and aligned with organisational priorities and sector best practice. You will play a critical role in workforce leadership, service quality, practice excellence, stakeholder engagement and continuous improvement.

This is an exciting opportunity to influence service delivery, champion practice excellence and contribute to meaningful improvements across Victoria's statewide family violence crisis response system.

KEY RESPONSIBILITIES

• Provide strategic and operational leadership across specialist family violence services, ensuring safe, responsive and high-quality service delivery.
• Lead, coach and develop Team Leaders, fostering a positive, accountable and high-performing team culture.
• Oversee operational performance, workforce planning, rostering, budgets, service demand and key performance indicators.
• Provide leadership in complex, high-risk and critical family violence matters.
• Strengthen workforce capability through effective supervision, professional development and continuous improvement initiatives
• Ensure compliance with relevant legislation, MARAM, sector standards, organisational policies and contractual obligations.
• Build strong relationships with internal and external stakeholders to support integrated service delivery and sector collaboration.
• Promote quality, risk management, practice excellence and culturally safe service delivery.

KEY SELECTION CRITERIA

• Relevant tertiary qualifications in Social Work or a related discipline that meet the Victorian Government's minimum qualification requirements
• Significant leadership and operational management experience within family violence, community services or a related sector.
• Demonstrated expertise in specialist family violence practice, including trauma-informed and intersectional feminist approaches.
• Strong knowledge of MARAM, FVISS and CISS requirements.
• Experience leading complex service portfolios, workforce capability and organisational performance.
• Proven ability to manage quality, risk, compliance and service improvement initiatives.
• Strong stakeholder engagement, communication and influencing skills.
• Demonstrated ability to use data, evidence and operational insights to inform decisions, improve service delivery and drive organisational change.
• Commitment to Safe Steps’ values of Integrity, Diversity, and Empowerment
• Current Working with Children Check and willingness to undergo a National Police Check.
• Experience leading 24/7 crisis response or contact centre environments.
• Experience working across multiple service streams within family violence or human services.
• Knowledge of workforce planning, industrial relations and rostering in complex service environments.

WHY JOIN US?

At Safe Steps, you'll be part of an organisation that has supported victim-survivors of family and domestic violence for more than 45 years.

By joining our team, you will have the opportunity to:

• Make a meaningful impact leading services that directly contribute to the safety and wellbeing of victim-survivors and their families.
• Influence service delivery, practice excellence and sector reform.
• Join a values-driven organisation committed to social justice, inclusion, equity and empowering victim-survivors.
• SCHADS Award Level 8 remuneration with generous salary packaging.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.

Women and children living free from violence

Our aim:

Be the voice for the prevention and elimination of violence against women and children by providing a state-wide immediate response that informs, protects and connects women and children so they are safe

Build the voice of women and children to influence research, policy, service provision and the wider community to eliminate violence

Our focus:

The primary focus is on women and children experiencing family violence

Work with all who want to eliminate violence against women and children

Our values:

Our values underpin the way we deliver services and engage with those who access support. The core values of safe steps Family Violence Response Centre are:

Non-violent

Empowering

Feminist*

Ethical and respectful

Authoritative and evidence based

*Feminism is the advocacy of women’s rights on the grounds of political, social and economic equality with men

Source: This is an extract from the company's own website.