Manager Service Support

C&K Association; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Healthy work-life balance

Employee Assistance Program

Blue Card & Police Check funded

Professional development opportunities

Referral bonuses

Job summary

C&K Association is seeking a Service Support Manager to lead the service support team and manage the childcare management system to ensure quality customer service and enrolment processes.

You will liaise with the system vendor, coordinate training, support CCS compliance, and oversee data reporting across branches, with emphasis on child safety and efficient operations.

Qualifications

• Blue Card or Exemption Card required.
• Current Police Check.
• Completion of National Child Safety Training – Foundation Certificate.

Responsibilities

• Lead the Service Support team across central, branch and affiliate centres.
• Coordinate software requirements with the vendor and manage system patches.
• Provide training on the childcare management system to staff.
• Ensure enrolment processes and CCS compliance are well managed.
• Translate and update internal enrolment documents in the system.
• Oversee data submission, reporting and waitlist management.
• Manage user access and integration with related systems.

Skills

Team leadership

Training & onboarding

Microsoft Office

Data reporting

Customer service

CCMS knowledge

Tools

FreshService

Child Care Management System (CCMS)

Storypark

Job description

22h ago , from C and K Association Childhood and Kindergarten

At C&K, our purpose is to make a positive impact on children’s lives. It’s what we’ve been doing for more than 115 years. Through evidence-based thinking, hard work and true compassion, we’ve built a trusted reputation as Queensland’s leading provider of early childhood education. And as a child safe organisation, we put children's safety and wellbeing at the heart of everything we do, creating nurturing spaces where children can learn, explore, play and grow.

To lead and manage the service support team and to enhance and ensure the integrity of C&K’s childcare management software program. The Service Support Manager, will review and coordinate software program requirements, be responsible for providing training on the Kidsoft system and working collaboratively with the business to provide continuous improvement in the system and quality customer service.

You’ll help us shape the future of children in our care by:

• Management of the Service Support team in providing support and training to central, branch and affiliate centre staff, in relation to the childcare management system, as well as overall management of C&K waitlist and enrolment process and system.
• Liaise with the vendor of the childcare management system and C&K stakeholders in relation to managing system development, system patches, and projects.
• Support effective delivery of C&K’s enrolment process
• Ensure that C&K’s internal enrolment documents are appropriately translated and updated within the childcare management system and that they work as intended.
• Manage the application process for new Child Care Subsidy applications, and ensuring ongoing CCS compliance for C&K including taking the lead on CCS Provider Audits.
• Managing user access requests for systems that link to the Child Care Management system, including ChildcareNow, Inclusion Support Portal, Storypark and CCS link.
• Demonstrated broad knowledge and experience in the Childcare sector including a solid understanding of the different service types and demonstrated experience in branch service requirements including but not limited to finding, application of subsidies, submission of data to CCMS, reporting, compliance with licencing and Family Assistance Law, fees, enrolments and waitlist management.
• Well-developed skills utilising C&K’s chosen Child Care Management System and Well-developed skills utilising support software such as a FreshService or ability to rapidly acquire.
• Demonstrated advanced Microsoft Office skills in Word, Outlook, Excel, PowerPoint and Project.
• A proven ability to present/report data in a tailored and meaningful format.

Find Your Better Way and Enjoy the Benefits

Every C&K career helps children belong and grow. We’ll set you up for success with a range of benefits, programs and opportunities to help you earn, be well and grow.

• Find a healthy work-life balance with family-friendly priority access to C&K childcare centres and discounts of up to 35% of the gap fee.
• Be well and prosper with an Employee Assistance Program that includes financial counselling, nutrition coaching, individual counselling and specialist support for LGBTIQA+ and First Nations individuals.
• Funded Blue Card and National Police Check.
• Take your career to new heights with professional development opportunities.
• Support the growth of our teams and earn a $1000 referral bonus reward.
• Plus so much more.

What you’ll bring

If you’re committed to guiding children’s early learning and development, we’ll set you up for success!

We strongly uphold our child safety policies and procedures. To thrive and succeed in this role, you will have:

• Valid Blue Card or Exemption Card.
• Current Police Check
• Completion of the National Child Safety Training – Foundation Certificate

You will bring a passion for achieving long-lasting, high-quality outcomes for children, their families and the community alongside a team-player mindset - when you join C&K, you join a village of good-hearted, talented people, so you can lean on them as they lean on you.

Join us and find a better way with C&K - for children, for you, for always.

C&K is a child-safe organisation and all C&K employees are required to undergo a police check and not be a‘Restricted Person’ or Suspended Educator under the QLD Blue Card System.

We welcome applicants who identify as an Aboriginal and Torres Strait Islander, have a Culturally and /or Linguistically Diverse background and/or those with additional needs.