Manager Service Delivery

Ear Foundation Australia; Western Australia; On-site; AUD 120,000 - 160,000; Full time

Job summary

Ear Foundation Australia in Perth, WA, is seeking an experienced Manager who will join our Strategic Leadership Group to steer hearing health services across Western Australia. You will lead the audiology workforce, oversee key programs, mentor staff, and contribute to organisational strategy while maintaining a limited clinical focus through outreach service delivery.

This role offers a pathway to broader leadership with ongoing executive exposure and collaboration with the CEO and senior

Responsibilities

• Provide leadership to the audiology workforce.
• Oversee key programs and contribute to the organisation's strategic direction.
• Mentor staff and develop leadership capability within the team.
• Maintain a limited clinical focus through outreach service delivery.
• Work with the CEO and senior leaders as part of the Strategic Leadership Group.
• Oversee development of the Hear Today clinic (Perth).

Job description

Location: Perth, WA (with regional outreach travel as required)
Employment Type: Full-Time

Manager Service Delivery role is part of Ear Foundation Australia Strategic Leadership Group

Lead Change. Develop People. Shape the Future.

Ear Foundation Australia (EFA) is seeking an experienced Manager who is ready to take the next step in their professional journey and join our Leadership Group.

This is a unique opportunity to influence organisational strategy, workforce development, service innovation and clinical excellence across a purpose-driven organisation delivering hearing health services throughout Western Australia.

Working closely with the CEO, Head of Clinical Services and members of the Strategic Leadership Group, you will provide leadership to our audiology workforce, oversee key programs and contribute to the strategic direction of the organisation.

Ideal for an experienced audiologist, or someone with a comparable background, this role offers the opportunity to develop leadership capability while maintaining a limited clinical focus through outreach service delivery. With a strong emphasis on mentoring staff, service development and contributing to organisational strategy, the position provides a pathway to broader leadership responsibility.

Why Join Ear Foundation Australia?

At EFA, we believe great leaders are developed, not simply appointed.

This role has been intentionally designed for a person looking to transition into leadership and management.

As a member of the Strategic Leadership Group, you will:

Contribute to organisational strategy and decision-making.

Work closely with the CEO and senior leaders across the organisation.

Receive mentoring and leadership development from experienced executives.

Lead and develop a talented and growing workforce

Shape the future of services and innovative models of care.

Maintain a connection to clinical practice without carrying a full clinical caseload (if relevant).

Work with program manager to oversee the development of the Hear Today clinic (Perth)

Play a key role in improving hearing health outcomes for children, families and communities across Western Australia.

Foster a culture of learning, collaboration and continuous improvement.

Identify future leaders within the workforce and support succession planning.

Provide mentoring, coaching and performance support to staff.

Champion staff wellbeing, engagement and retention strategies.

Few opportunities within the not-for-profit sector provide this level of exposure to strategic leadership, organisational decision-making and workforce development. This role is ideal for an experienced clinician seeking to broaden their influence and prepare for future senior leadership opportunities.

At Ear Foundation Australia, we are committed to developing future leaders.

This role has been intentionally designed as a leadership pathway position for an experienced clinician who is ready to expand their influence beyond clinical practice and develop the capabilities required for broader management and executive leadership roles.

The successful candidate will benefit from a structured leadership development approach, including:

Regular mentoring and coaching.

Ongoing support and professional guidance from the Head of Clinical Services.

Active participation in Strategic Leadership Group meetings and planning sessions.

Exposure to organisational strategy, governance and executive decision-making.

Opportunities to lead strategic projects and organisational initiatives.

Development in workforce planning, performance management and people leadership.

Support to pursue relevant leadership and management development opportunities.

Collaboration with experienced leaders across clinical services, operations, finance, partnerships and service delivery.

You will be supported, challenged and encouraged to grow as a leader while making a meaningful contribution to the future direction of Ear Foundation Australia.

Reports to: CEO
Works Closely With: Head of Clinical Services and Strategic Leadership Group
Direct Reports: Audiology Team leader, Allied Health team (2), Ear Health screeners (2), Program Manager Newborn Hearing Screening

For the right person, this role represents an outstanding opportunity to transition from recognised clinical expert to influential organisational leader, helping shape the future of hearing health services across Western Australia.