Manager Regional ICT

Queensland Ambulance Service; City of Brisbane; On-site; AUD 150,000 - 190,000; Full time

Job summary

Queensland Ambulance Service is seeking a Manager Regional ICT to oversee ICT infrastructure across geographically dispersed locations, reporting to the Director, ICT Programs and Service Management. The role leads eight Regional Support Officers along with Technical Support and ICT Help Desk teams, ensuring timely incident response and delivery of services that meet KPIs and SLAs.

Applicants with a degree in IT and ITIL certifications will be highly regarded; strong leadership and communication

Qualifications

• Broad technical knowledge across ICT infrastructure and regional environments.
• Strong leadership and capability development experience.
• Ability to advise customers and senior management on ICT issues.

Responsibilities

• Oversee workloads and prioritise urgent incidents across regions.
• Manage eight Regional Support Officers and Help Desk teams.
• Ensure service delivery aligns with KPIs and SLAs.

Skills

ICT infrastructure

Team leadership

Problem solving

Communication skills

Stakeholder management

Education

Degree in Information Technology

ITIL Foundation

PRINCE2

MSP

Job description

The Manager Regional ICT, reports to the Director, ICT Programs and Service Management and is responsible for supporting services to large, geographically dispersed operational locations. This includes the managerial oversight and coordination of employee workloads and the prioritisation of urgent incidents, ensuring consistent service delivery across all regions. This position will also be responsible for the management and supervision of eight Regional Support Officers in addition to the Technical Support and ICT Help Desk teams.

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

• Broad technical knowledge across ICT infrastructure and regional technical environments. Solutions focussed with the proven ability to manage geographically diverse teams, while assisting in streamlining service provision to improve overall performance and adherence to KPIs and Service Level Standards.
• Demonstrated high level leadership and capability development skills and experience in providing advice relating to ICT issues to customers, senior management and team members.
• Highly developed conceptual, analytical and problem-solving skills to successfully develop and implement business improvement initiatives and provide quality advice and management in relation to complex ICT management issues.
• Highly developed verbal and written communication skills including the ability to build and maintain beneficial professional networks and relationships to enhance the exposure and performance of your portfolio.
• Demonstrated accountability for the execution and quality of results through professionalism, persistence and transparency.

Mandatory/Special conditions/Other requirements

The following mandatory requirements, special conditions and/or other requirements apply to this role:

• Whilst not mandatory, possession of a recognised degree in information technology and certification in ITIL - IT Service Management Foundation or higher, Managing Successful Projects (PRINCE2) and Managing Successful Programs (MSP) will be highly regarded.

Applications to remain current for 12 months.