Manager Quality Assurance

One Door Mental Health; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Salary packaging up to $15,899 p.a.

Meal & Entertainment allowance up to $

Employee Assistance Program (EAP)

Job summary

Mind Australia is seeking a Manager Quality Assurance for a fixed-term 12-month, full-time role. You will lead the quality assurance function to ensure safe, compliant and high-quality services across the organisation, with governance, accreditation, complaints and privacy oversight.

You will drive quality improvements, coordinate accreditation activities and work with operational leaders on risk and incidents in a lived experience informed, governance-focused environment.

Qualifications

• Tertiary qualification in Quality Management or related discipline.
• Significant experience leading quality assurance, accreditation or compliance functions.
• Strong knowledge of accreditation standards, especially NDIS Practice Standards.
• Experience leading audits, corrective actions and compliance monitoring.
• Proven ability to oversee complaints, incidents and quality reporting.

Responsibilities

• Lead and manage the Quality Team to foster accountability and high performance.
• Build organisational capability in quality assurance and continuous improvement.
• Oversee the Quality Framework and assurance systems, including reviews.
• Coordinate accreditation activities across Mind Australia’s frameworks.
• Support leaders in managing complex complaints and incidents.

Skills

Quality leadership

Mental health sector

Accreditation & compliance

Governance

Risk management

Education

Tertiary qualification in Quality Management or related discipline

Job description

• Lead a quality assurance function to ensure the delivery of safe, compliant and high-quality services for a leading Mental Health Provider
• Fixed term 12 month role | Full time
• WFH & Burnley Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for almost 50 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

Comprised of the Quality, Practice, and Learning & Capability functions, the Quality, Practice and Learning business unit is responsible for driving excellence in service delivery through a strong focus on quality, contemporary practice development inclusive of lived experience led- and centred- approaches, evidence including Mind outcome measures, and robust lived experience informed, practice and clinical governance.

We are seeking a self-motivated Manager Quality Assurance for a fixed term 12 month, full-time opportunity. You will lead Mind's quality assurance function to ensure the delivery of safe, compliant and high-quality services across the organisation. The role provides strategic leadership and oversight of quality governance systems, accreditation programs, complaints and incident management, privacy obligations, quality improvement initiatives and regulatory compliance requirements.

Key responsibilities

• Lead and manage the Quality Team, fostering a culture of accountability, collaboration, continuous improvement and high performance.
• Build organisational capability in quality assurance, governance and continuous improvement.
• Oversee and embed Mind's Quality Framework and associated assurance systems, including scheduled reviews and enhancements.
• Lead and coordinate all organisational accreditation activities, including NDIS Practice Standards and all other applicable national accreditation frameworks.
• Support operational leaders to manage complex, sensitive or high‑risk complaints and incidents.

What you’ll bring

• Tertiary qualification in Quality Management, Health, Human Services, Community Services, Mental Health, Governance, Risk, Business, Public Health or a related discipline.
• Significant experience leading quality assurance, accreditation or compliance functions within mental health, health, disability, community services or human services sectors.
• Strong knowledge of accreditation and regulatory requirements, particularly NDIS Practice Standards and standards relevant to community service organisations.
• Experience leading organisational accreditation activities, audits, corrective action programs and compliance monitoring.
• Demonstrated experience overseeing complaints, incident management and organisational quality reporting functions.
• Demonstrated experience leading and developing high‑performing teams.
• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre‑tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Access to our Employee Assistance Program (EAP), provided by Converge International,for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

Position Description

PD Manager Quality Assurance (QPL) 20261019.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.