Manager Quality Assurance

One Door; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Salary packaging up to $15,899 p.a.

Meal and Entertainment allowance up to

Employee Assistance Program (EAP)

Fitness Passport

Job summary

Mind Australia is a leading provider of community-managed psychosocial services in Australia, delivering safe, high-quality care. We are seeking a Manager Quality Assurance for a fixed-term 12-month, full-time role overseeing quality governance, accreditation, complaints and privacy obligations across the organisation.

The role provides strategic leadership of quality systems and continuous improvement, ensuring regulatory compliance and alignment with lived experience led practice.

Qualifications

• Experience leading quality assurance, accreditation or compliance functions within mental health, health, disability, community services or human services sectors.
• Strong knowledge of accreditation and regulatory requirements, particularly NDIS Practice Standards.
• Experience leading organisational accreditation activities, audits, corrective action programs and compliance monitoring.
• Demonstrated experience overseeing complaints, incident management and organisational quality reporting functions.

Responsibilities

• Lead Mind's Quality Team and foster accountability, collaboration, continuous improvement and high performance.
• Build organisational capability in quality assurance, governance and continuous improvement.
• Oversee and embed Mind's Quality Framework and assurance systems with scheduled reviews.
• Lead organisational accreditation activities, including NDIS Practice Standards and other national frameworks.
• Support operational leaders to manage complex, high-risk complaints and incidents.

Skills

Quality assurance leadership

Audit & governance

Regulatory compliance

Project management

People leadership

Education

Tertiary qualification in Quality Management, Health, Human Services, Community Services, Mental Health, Governance, Risk, Business, Public Health or related discipline

Job description

• Lead a quality assurance function to ensure the delivery of safe, compliant and high-quality services for a leading Mental Health Provider
• Fixed term 12 month role | Full time
• WFH & Burnley Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for almost 50 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

Comprised of the Quality, Practice, and Learning & Capability functions, the Quality, Practice and Learning business unit is responsible for driving excellence in service delivery through a strong focus on quality, contemporary practice development inclusive of lived experience led- and centred- approaches, evidence including Mind outcome measures, and robust lived experience informed, practice and clinical governance.

We are seeking a self-motivated Manager Quality Assurance for a fixed term 12 month, full-time opportunity. You will lead Mind's quality assurance function to ensure the delivery of safe, compliant and high-quality services across the organisation. The role provides strategic leadership and oversight of quality governance systems, accreditation programs, complaints and incident management, privacy obligations, quality improvement initiatives and regulatory compliance requirements.

Key responsibilities

• Lead and manage the Quality Team, fostering a culture of accountability, collaboration, continuous improvement and high performance.
• Build organisational capability in quality assurance, governance and continuous improvement.
• Oversee and embed Mind's Quality Framework and associated assurance systems, including scheduled reviews and enhancements.
• Lead and coordinate all organisational accreditation activities, including NDIS Practice Standards and all other applicable national accreditation frameworks.
• Support operational leaders to manage complex, sensitive or high-risk complaints and incidents.

What you’ll bring

• Tertiary qualification in Quality Management, Health, Human Services, Community Services, Mental Health, Governance, Risk, Business, Public Health or a related discipline.
• Relevant quality, audit, accreditation, governance or project management qualifications highly regarded.
• Significant experience leading quality assurance, accreditation or compliance functions within mental health, health, disability, community services or human services sectors.
• Strong knowledge of accreditation and regulatory requirements, particularly NDIS Practice Standards and standards relevant to community service organisations.
• Experience leading organisational accreditation activities, audits, corrective action programs and compliance monitoring.
• Demonstrated experience overseeing complaints, incident management and organisational quality reporting functions.
• Demonstrated experience leading and developing high-performing teams.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Access to our Employee Assistance Program (EAP), provided by Converge International,for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

Alana Crawford - Senior Manager, Quality, Practice and Learning
[e-mail]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [e-mail]

Position Description

PD Manager Quality Assurance (QPL) 20261019.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.