Manager Quality and Improvement

The Royal Melbourne Hospital; City of Melbourne; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Salary packaging up to $12,000 tax‑fee

5 weeks annual leave

Monthly ADO

Job summary

The Royal Melbourne Hospital is seeking a Quality and Improvement Manager to strengthen our commitment to Safe, Timely, Equitable and Person-centred care. You will lead a team across quality partnerships, patient safety and risk management to embed contemporary governance and improvement practices.

Working with clinical services and RMH colleagues, you will drive a holistic quality framework, identify opportunities, manage risk and build capability across the organisation to support safer care

Qualifications

• Experience in whole system quality, improvement science and systems thinking within a complex healthcare environment.
• Proven ability to lead teams, build capability and foster accountability and collaboration.
• Strong experience partnering with clinicians, executives, consumers and staff to support quality planning and patient safety.

Responsibilities

• Lead and shape a proactive whole system quality approach across RMH.
• Translate governance frameworks into practical tools and resources for consistent use.
• Advise on clinical governance, assurance, patient safety and risk management.
• Identify opportunities for innovation and learning through the Integrated Clinical Governance Model.
• Build organisation-wide capability to apply improvement methodologies and address delivery challenges.
• Collaborate with service leaders to support continuous improvement initiatives.

Skills

Whole system quality

Team leadership

Clinical governance

Patient safety

Change management

Improvement methodologies

Systems thinking

Mental health knowledge

Collaboration

Job description

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Manager Quality and Improvement - Surgical Services

Why Join RMH?

• Full time ongoing opportunity
• You model The Melbourne Way by putting people first, leading with kindness and achieving excellence together through collaborative leadership and continuous improvement.
• Salary packaging | 5 weeks annual leave | Monthly ADO

About The Role

The Royal Melbourne Hospital (RMH) Quality and Improvement (QI) team is seeking a Quality and Improvement Manager to help strengthen our commitment to Safe, Timely, Equitable and Person-centred care. This role plays a key part in enabling safer care, improving patient outcomes and building a culture of continuous improvement across the organisation.

Working closely with clinical services and colleagues across RMH, you will lead the delivery of a contemporary Whole System Quality framework, supporting teams to identify opportunities, manage risk, improve processes and embed evidence-based practices.

Drawing on your experience in whole system quality, co-design and clinical governance, you will lead a team of quality and safety specialists across quality partnerships and planning, patient safety and clinical risk management, quality improvement, and organisation-wide capability building.

Key Accountabilities

• Partner with senior clinicians and executives to shape, promote and lead a proactive whole system quality approach across RMH.
• Translate clinical governance frameworks into practical tools, processes and resources that support consistent application across services.
• Provide expert advice on clinical governance, assurance, patient safety and clinical risk management to support safe and effective care.
• Identify and enable opportunities for innovation, improvement and learning through the Integrated Clinical Governance Model.
• Build organisation-wide capability by supporting teams to apply improvement methodologies, implement innovative solutions and address healthcare delivery challenges.
• Partner with service leaders and frontline teams to provide contemporary, evidence-based advice and support continuous improvement initiatives.

About You

• Demonstrated experience in whole system quality, improvement science and systems thinking within a complex healthcare environment.
• Proven ability to lead teams, build capability and foster a culture of accountability, collaboration and continuous improvement aligned with The Melbourne Way.
• Strong experience partnering with clinicians, executives, consumers, families, carers and staff to support quality planning, patient safety and clinical risk management.
• Skilled in leading improvement and change initiatives that deliver organisation-wide outcomes using contemporary improvement methodologies.
• Understanding of mental health services and quality improvement approaches within a public health setting.

Benefits Of Working At RMH

• Meaningful Work Make a real difference in the lives of patients, families and our community.
• Career Growth Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.