Manager PT Operational Assurance

Department of Transport and Planning; City of Melbourne; On-site; AUD 110,000 - 170,000; Full time

Job summary

The Department of Transport and Planning in Victoria is seeking a Manager, PT Operational Assurance to lead service delivery for a safe, integrated public transport network. You will provide strategic operational advice, manage complex incidents and disruptions, and coordinate responses with operators and government partners.

You will review operational and infrastructure plans, monitor performance, ensure contractual compliance, and drive continuous improvement to enhance customer outcomes and

Qualifications

• Deep public transport operational knowledge, including significant roster and timetabling experience.
• Demonstrated stakeholder management experience across a range of transport sector stakeholders.

Responsibilities

• Lead service delivery to support a safe, integrated, efficient and reliable public transport network.
• Provide strategic operational advice, manage complex incidents and coordinate responses to disruptions.
• Review operational and infrastructure plans, monitor operator performance and contractual compliance.
• Lead incident reviews, develop performance initiatives and prepare technical reports for senior decision-makers.

Skills

Public transport operations

Stakeholder management

Job description

About Us We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role The Manager, PT Operational Assurance leads service delivery outcomes to support a safe, integrated, efficient and reliable public transport network. The role provides strategic operational advice, manages complex issues and incidents, and works closely with operators, government agencies and other stakeholders to coordinate effective responses to disruptions and service changes. The role reviews operational and infrastructure plans, monitors operator performance and contractual compliance, and identifies opportunities for continuous improvement. It also leads incident reviews, develops performance initiatives, and prepares detailed technical reports, briefings and presentations to support senior decision-making and improve customer outcomes.

What we’re looking for You’re someone who:

• Holds themselves and others accountable, builds engagement and develops team capability through coaching, feedback and learning opportunities.
• Translates strategy into effective projects and programs, establishing clear governance, roles, measures and processes to manage risks and deliver outcomes.
• Communicates clearly and confidently, including when handling complex, difficult or sensitive issues, and builds credibility with diverse audiences.
• Builds strong stakeholder partnerships by understanding needs, organisational context and shared priorities to achieve positive outcomes.
• Is adaptable and outcomes-focused, responding positively to changing priorities while maintaining a strong focus on community

Qualifications and experience

• Deep public transport operational knowledge, including significant experience roster and timetabling experience.
• Demonstrated stakeholder management experience across a range of transport sector stakeholders.

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Thursday, 15 October 2026.

For further information about the role, please contact Debbie Seymour, Associate Director Network Resilience, at [emailprotected].

Redeployees If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

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