Manager Property Operations

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Newcastle City Council; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Growth & Development

Family Friendly

Smart Salary Packaging

Education Perks

Wellness Boost

Mental Health Support

Career Progression

Flexibility

Job summary

Newcastle Anglican is seeking a Manager, Property Operations to provide leadership for housing and real estate functions, overseeing property management, retirement living coordination and ILU sales, while ensuring compliance and coordinated operations across portfolios.

You will lead a team, oversee risk controls, and support parishes with planning, leasing, occupancy and tenancy matters, with background checks and Australian work rights required.

Qualifications

• Tertiary qualifications in Property Management, Real Estate and/or extensive industry experience
• Experience with Social Housing and/or an understanding of the regulatory issues for Community Housing Providers
• Experience in Retirement Living management and legislative obligations and/or an understanding of the regulatory issues under the Retirement Villages Act.
• Demonstrated experience in a residential and/or commercial property management environment with better than standard knowledge of tenancy management systems and processes.
• Demonstrated leadership and supervisory experience, including the ability to ensure resources are optimally allocated to meet goals and achieve agreed outcomes.
• Demonstrated communication skills in the provision of excellent customer service in effectively liaising, consulting, negotiating and resolving issues of conflict with internal and external customers.

Responsibilities

• Oversee the delivery of operational outcomes across general real estate, community housing, retirement living and independent living unit sales, ensuring agreed service standards, timelines and performance expectations are met.
• Establish, monitor and report on team deliverables, workflows and performance measures to ensure effective coordination of property management, leasing, sales, retirement living and housing activities.
• Provide oversight of compliance activities, audits, registers, reporting schedules and risk controls across the housing and real estate portfolio, ensuring actions are completed within required timeframes.
• Lead the implementation of strategic and operational property plans for Samaritans Housing, Samaritans rental properties, Anglican Care independent living units and other relevant Newcastle Anglican property portfolios.
• Support parishes and internal stakeholders with property-related planning, leasing, sales, occupancy, tenancy, retirement living and independent living unit matters.
• Provide timely, accurate and well-considered advice, reports and recommendations to the Director Property Services, Executive Leadership Team, Board, Bishop and other key stakeholders.
• Lead, coach and support direct reports through regular supervision, performance conversations, workload planning, capability development and timely resolution of operational issues.
• Monitor emerging risks, sector changes and operational trends across housing, retirement living and property management, recommending improvements to strengthen governance, compliance and service delivery.

Skills

Leadership

Customer service

Communication

Negotiation

Education

Property Management / Real Estate

Job description

Qualifications

• Tertiary qualifications in Property Management, Real Estate and/or extensive industry experience
• Experience with Social Housing and/or an understanding of the regulatory issues for Community Housing Providers
• Experience in Retirement Living management and legislative obligations and/or an understanding of the regulatory issues under the Retirement Villages Act.
• Demonstrated experience in a residential and/or commercial property management environment with better than standard knowledge of tenancy management systems and processes.
• Demonstrated leadership and supervisory experience, including the ability to ensure resources are optimally allocated to meet goals and achieve agreed outcomes.
• Demonstrated communication skills in the provision of excellent customer service in effectively liaising, consulting, negotiating and resolving issues of conflict with internal and external customers.

The Opportunity

The Manager, Property Operations provides leadership, oversight and operational direction for Newcastle Anglican’s housing and real estate functions, ensuring the effective delivery of team outcomes across property management, retirement living coordination and ILU sales. The position is responsible for leading and supporting direct reports, strengthening processes and systems, overseeing compliance with relevant legislative and regulatory requirements, and ensuring the housing and property portfolio is managed in a coordinated, risk-aware and service-focused manner.

Why you’ll love working with us

• Growth & Development: Dedicated professional development support
• Family Friendly: 14 weeks paid parental leave or 3 weeks partner leave + super contributions.
• Smart Salary Packaging: Save on your rent, mortgage or bills – up to $611 per fortnight.
• Education Perks: Up to 40% off school fees at our Anglican schools.
• Wellness Boost: Access to over 300 gyms with Fitness Passport.
• Mental Health Support: Free access to our Employee Assistance Program.
• Career Progression: Real opportunities for advancement.
• Flexibility: We support flexible work arrangements.

Responsibilities

• Oversee the delivery of operational outcomes across general real estate, community housing, retirement living and independent living unit sales, ensuring agreed service standards, timelines and performance expectations are met.
• Establish, monitor and report on team deliverables, workflows and performance measures to ensure effective coordination of property management, leasing, sales, retirement living and housing activities.
• Provide oversight of compliance activities, audits, registers, reporting schedules and risk controls across the housing and real estate portfolio, ensuring actions are completed within required timeframes.
• Lead the implementation of strategic and operational property plans for Samaritans Housing, Samaritans rental properties, Anglican Care independent living units and other relevant Newcastle Anglican property portfolios.
• Support parishes and internal stakeholders with property-related planning, leasing, sales, occupancy, tenancy, retirement living and independent living unit matters.
• Provide timely, accurate and well-considered advice, reports and recommendations to the Director Property Services, Executive Leadership Team, Board, Bishop and other key stakeholders.
• Lead, coach and support direct reports through regular supervision, performance conversations, workload planning, capability development and timely resolution of operational issues.
• Monitor emerging risks, sector changes and operational trends across housing, retirement living and property management, recommending improvements to strengthen governance, compliance and service delivery.

Successful candidates will be required to undergo relevant background checks and hold, or be willing to obtain, all required clearances and licences, including a National Police Check, Working with Children Check, NDIS Worker Screening Check, and current Australian work rights and driver's licence.

Who we are

Formerly known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.

We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.

Our vision is for people to flourish because of what we do, inspired by the way of Jesus.

We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.

You must have the right to live and work in Australia.