Manager, Organisation Performance and Improvement

South Eastern Melbourne Primary Health Network; City of Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Hybrid & flexible work

Parental leave (10 weeks)

Carers leave (5 days)

Employee Assistance Program

Learning & development opportunities

Health and wellbeing initiatives

Job summary

South Eastern Melbourne Primary Health Network (SEMPHN) in Heatherton, VIC, is seeking a Manager, Organisation Performance and Improvement. This full-time, hybrid role involves leading organisation-wide performance planning, reporting and governance to support strategic priorities, with responsibility for dashboards, insights and executive briefings.

The role emphasises data-informed decision making, cross-functional collaboration and continuous improvement across health system domains.

Qualifications

• Tertiary qualification in business, health, public policy, business analysis, performance, evaluation, analytics or equivalent experience.
• Demonstrated experience leading organisational performance, reporting or improvement functions.
• Ability to interpret performance information and translate into insights and actions.

Responsibilities

• Lead organisation-wide performance planning and reporting aligned to strategy and annual business plan.
• Oversee dashboards, reports, briefs and executive/Board insights.
• Develop enterprise performance indicators and governance for performance reporting.
• Explain trends, risks and actions beyond the numbers to drive improvement.
• Facilitate performance reviews and escalate issues as needed.
• Build and maintain a PRISM framework for integrated organisational performance.

Skills

Strategic thinking

Stakeholder engagement

Analytical thinking

Facilitation

Education

Tertiary qualification in business/health/public policy/performance analytics

Tools

Data governance

Job description

Manager, Organisation Performance and Improvement

South Eastern Melbourne Primary Health Network – Heatherton VIC

Manager, Organisation Performance and Improvement

Full-time| Hybrid – Heatherton & Work from Home

Are you ready to start your next adventure in a role with real impact? We are currently on the hunt for an energetic go-getter to join us as our newest Manager, Organisation Performance and Improvement.

Who We Are

At South Eastern Melbourne Primary Health Network (SEMPHN), we’re a not-for-profit working to create a healthier future. From GPs and hospitals to aged care and pharmacies - we connect the dots, so people get the right care, in the right place, at the right time.

We support over 1.6 million people across our region, with a focus on aged care, mental health, Aboriginal and Torres Strait Islander health, digital health, and workforce development.

What You’ll Do

As the Manager – Organisation Performance and Improvement, you will:

Lead SEMPHN's organisation-wide performance planning and reporting approach, ensuring reporting is aligned to strategy, contractual obligations, the Annual Business Plan and agreed organisational priorities.

Coordinate organisational performance reporting cycles and oversee the timely preparation of dashboards, reports, briefs and executive and Board-level insights.

Personally undertake complex performance analysis and prepare high-priority reports, insights, briefings and recommendations for executive and Board audiences.

Lead and govern the development of enterprise performance indicators in partnership with accountable executives and business owners, ensuring clear definitions, targets, calculation methodologies, authoritative data sources, tolerances, commentary requirements, ownership, approval pathways and ongoing assurance.

Ensure performance reporting explains trends, drivers, risks, implications and required action, rather than presenting results without interpretation.

Facilitate performance review discussions and support leaders to identify corrective actions, improvement opportunities and matters requiring escalation.

Maintain an enterprise view of material performance issues, actions and dependencies, with appropriate follow-through and governance oversight.

Establish and maintain a business glossary to support consistent organisational definitions and interpretation.

PRISM (Performance Reporting, Insights & Strategic Measures) framework development and operationalisation

Lead the development, operationalisation, governance and continuous improvement of PRISM as SEMPHN's integrated organisational performance framework.

Establish clear line of sight across operational, provider, program and consumer, population health and health system performance domains.

Define, operationalise and maintain the PRISM operating model, including roles, accountabilities, reporting products, data and indicator standards, reporting and review cycles, governance forums, escalation pathways and improvement processes.

Develop and sequence the PRISM roadmap and work plan, translating the framework into practical, staged activities that balance organisational priorities, dependencies, data maturity, available capability and sustainable delivery.

Develop and operationalise core PRISM components, including performance domains, measures, reporting products, governance arrangements, reporting calendars, review processes, implementation plans and supporting guidance.

Partner with Data Platform and Products, Digital Solutions, Strategic Planning and Partnerships, Finance, program areas and data owners to enable reliable and appropriately governed performance information.

Build organisational capability to apply PRISM and interpret and use performance information through practical guidance, tools, facilitation and coaching.

Evaluate whether PRISM is improving decision-making, accountability and organisational outcomes, and adapt the framework based on evidence and feedback.

About You

A relevant tertiary qualification in business, health, public policy, business analysis, performance, evaluation, analytics or a related discipline, or equivalent relevant experience.

Demonstrated experience leading organisational performance, reporting or business improvement functions.

Experience managing complex government or funder reporting, including data coordination, validation, performance commentary, assurance and organisational approvals.

Experience developing and applying organisational performance frameworks across multiple business functions, systems and data sources.

Strong knowledge of performance measures, business rules, reporting governance and performance monitoring.

Demonstrated ability to interpret performance information and translate it into clear insights, recommendations and actions.

An understanding of digital enablement and the ability to assess potential solution pathways, including process improvement, automation, data products and technology solutions.

Strong systems thinking and critical analysis skills, with the ability to consider organisational value, strategic alignment, complexity, dependencies and readiness.

Demonstrated ability to facilitate cross-functional work and influence stakeholders where ownership and responsibilities are shared.

Strong written, analytical, facilitation and stakeholder engagement skills, including the ability to communicate effectively with senior and executive stakeholders.

Proven ability to manage competing priorities and deliver high-quality outputs within fixed reporting deadlines.

Why You’ll Love It Here

We offer a supportive and flexible workplace with benefits including:

Salary packaging to increase your take-home pay.

Hybrid and flexible working arrangements.

10 weeks paid parental leave.

Five additional paid carers leave days.

Employee Assistance Program for you and your family.

Learning and development opportunities.

Annual health and wellbeing initiatives.

SEMPHN operates in a dynamic environment where priorities evolve in response to community needs and changes across the health system. We're looking for people who are adaptable, collaborative and passionate about making a difference.

If this sounds like the opportunity for you, we'd love to hear from you.

To learn more about SEMPHN, visit https://www.semphn.org.au.

At SEMPHN, we're committed to creating an inclusive workplace where everyone feels welcome. We encourage applications from people of all backgrounds and lived experiences. Even if you don't meet every requirement, we encourage you to apply—you may be exactly who we're looking for.

SEMPHN is managing this recruitment directly and is not accepting recruitment agency submissions.

For further information or to request a copy of the Position Description, please contact **@semphn.org.au.