Quality and Business Services Manager

Adelaide PHN; Adelaide; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive remuneration and benefits

Salary packaging benefits

Additional paid leave

Special leave days

Cultural leave

Parental leave

Flexible working arrangements

Wellbeing program

Professional development

Diversity & inclusion

Job summary

Adelaide Primary Health Network (Adelaide PHN) is seeking a Quality and Business Services Manager to lead development and continuous improvement of Integrated Management Systems, governance, accreditation, information security and assurance frameworks in a collaborative, high-performance culture.

You will work with executive leadership to build capability, oversee document control, risk management and reporting, and manage a small team.

Qualifications

• A tertiary qualification in business, governance, quality, risk, health administration, public policy, management, law, project management or a related discipline, or equivalent demonstrated experience.
• Experience leading organisation-wide governance, quality, risk, compliance or business management frameworks.
• Experience supporting accreditation or certification processes such as ISO 9001, ISO 27001, NSQHS, QIC, Rainbow Tick or comparable frameworks.
• Strong capability in preparing governance and business documentation.

Responsibilities

• Oversee the Integrated Management System, including frameworks, registers, policies, procedures, templates and document control.
• Lead, manage and continuously improve business systems that support quality, risk, governance, policy, audit, assurance, reporting, information management and facilitates functions.
• Lead organisational accreditation, certification and assurance activities, including audit coordination, evidence management, stakeholder engagement and corrective action monitoring.
• Support business area owners, managers and action officers to maintain evidence of compliance, quality performance, risk treatments and continuous improvement activity.
• Prepare and present high-quality reports, analysis and recommendations to executive management, committees and internal governance groups.
• Lead policy governance, records management, information management and document control frameworks.
• Oversee facilitates, workplace services, asset management and business continuity arrangements.
• Build organisational capability by supporting teams to understand and fulfil their responsibilities relating to quality, accreditation, governance and assurance.
• Lead and develop a small team, fostering a collaborative, high performance and continuous improvement focused culture.

Skills

Governance strategy

Quality management

Risk management

Stakeholder engagement

Leadership

Documentation

Education

Tertiary qualification in business or related discipline

Job description

Job Category: Administration and Office Support,Healthcare & Medical

About Us

Adelaide Primary Health Network (Adelaide PHN) is an independent, not for profit, primary health care organisation based in Adelaide. We aim to improve the health and wellbeing of the Adelaide community by coordinating and integrating health and community services and by working in partnership to identify local needs and create strategies in response to keeping people well and out of hospital; improving their experience AND their health outcomes – to deliver on our vision of ‘shaping the health system to deliver better outcomes for vulnerable people, and a healthier Adelaide’.

Why you should come work with us

Adelaide PHN offers a great range of benefits to our employees, including:

• Competitive remuneration and work-life balance.
• Access to generous not for profit salary packaging benefits, including up to $15,900 for living expenses and $2,650 for meal and entertainment.
• Additional paid leave between Christmas and New Year, in addition to annual leave entitlements.
• Three special leave days with pay each year that can be used for any purpose.
• Support for cultural diversity and employee wellbeing, including up to ten days of cultural leave per year.
• Eight weeks of paid parental leave.
• Option to substitute public holidays.
• Generous allowance toward professional development.
• Family friendly and flexible working arrangements.
• Free Employment Assistance Program.

Job Description

The Role

The Quality and Business Services Manager role will lead the development, implementation and continuous improvement of Adelaide PHN’s Integrated Management Systems and related governance, quality, accreditation, information security and assurance frameworks. You will work closely with the executive team, business area owners, managers and action owners to build capability across the organisation to ensure strong organisational systems remain fit-for-purpose.

Key responsibilities include but are not limited to:

Oversee the Integrated Management System, including frameworks, registers, policies, procedures, templates and document control.

Lead, manage and continuously improve business systems that support quality, risk, governance, policy, audit, assurance, reporting, information management and facilitates functions.

Lead organisational accreditation, certification and assurance activities, including audit coordination, evidence management, stakeholder engagement and corrective action monitoring.

Support business area owners, managers and action officers to maintain evidence of compliance, quality performance, risk treatments, corrective actions and continuous improvement activity.

Prepare and present high-quality reports, analysis and recommendations to executive management, committees and internal governance groups.

Lead policy governance, records management, information management and document control frameworks.

Oversee facilitates, workplace services, asset management and business continuity arrangements.

Build organisational capability by supporting teams to understand and fulfil their responsibilities relating to quality, accreditation, governance and assurance.

Lead and develop a small team, fostering a collaborative, high performance and continuous improvement focused culture.

This position is offered as a full-time (part-time arrangements of 0.8 FTE will be considered) ongoing contract.

There is flexibility to work from home 1 day per week post induction and training.

For more information, you can view the position description here (SEEK, Indeed and LinkedIn applicants please go to our website).

Desired Skills and Experience

About You

To be successful in this role you’ll need:

A tertiary qualification in business, governance, quality, risk, health administration, public policy, management, law, project management or a related discipline, or equivalent demonstrated experience.

Experience leading organisation-wide governance, quality, risk, compliance or business management frameworks.

Experience supporting accreditation or certification processes such as ISO 9001, ISO 27001, NSQHS, QIC, Rainbow Tick or comparable frameworks.

Strong capability in preparing governance and business documentation.

Strong interpersonal and communication skills and stakeholder engagement.

Proven people leadership experience and the ability to influence and coordinate cross-organisational activities.

Strong understanding of continuous quality improvement, document control, compliance monitoring, risk management or governance principles.

All enquiries and applications will be handled professionally and with the strictest of confidence.

Adelaide PHN strives to foster an environment where the diversity and intersecting identities of our people and communities are represented, valued, and celebrated. We welcome people from a wide range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, and diversity in culture, language, ethnicity, race, age, disability, neurodiversity, religion and beliefs, lived experience, intersex variations, sex characteristics, gender identity and expression, sexual orientation, and people across the LGBTIQA+ community.

Our Commitment to Reconciliation and Aboriginal and Torres Strait Islander Employment

Adelaide PHN is proud to be an organisation that is committed to our Reconciliation Action Plan. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Adelaide PHN vacancies.

For further information about this role, please contact Sarah Murray, Deputy CEO / Executive Manager Strategy, Planning and Performance on 08 8219 5900 or at [e-mail] .

All enquiries and applications will be handled professionally and with the strictest of confidence.