Manager Modern Workplace

Water Corporation; City Of Vincent; Hybrid; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Work from home option

Flexible hours

Well-being days

Superannuation up to 16%

Job summary

Water Corporation is looking for a practical, customer-focused people leader to manage the Modern Workplace team, delivering reliable platforms and responsive support across the daily digital workplace. You will steer platform priorities, ensure secure, well-managed services, and foster a strong service culture while coordinating with product owners, architects and security teams to meet business needs.

Experience with ITIL or SAFe and cloud-enabled delivery is highly regarded, with a balance of

Qualifications

• Experience leading or coordinating a technical team.
• Familiarity with ITIL or SAFe frameworks and cloud-enabled delivery.
• Strong focus on customer service and service culture.

Responsibilities

• Lead the Modern Workplace team delivering platforms and services.
• Ensure secure, reliable services and cloud adoption, with day-to-day prioritisation.
• Coordinate with product owners, architects, security teams, and stakeholders to meet business needs.

Skills

People leadership

Customer service

Stakeholder management

Vendor management

Delivery management

Education

ITIL certification

SAFe/Agile knowledge

Tools

Cloud platforms

DevSecOps

IT operations tools

Job description

At Water Corporation we're shifting our focus to the next phase of our strategic plan - building on strong foundations to strengthen capabilities, modernise systems, and accelerate innovation across the business. This phase is about elevating how we deliver technology services: making them faster, more responsive, and more closely aligned to the needs of our people, our operations, and our customers. To support this evolution, we're recruiting for key roles that will be pivotal in strategically shaping a modern, collaborative, and customer‑centric Information & Technology Group. If you're excited about leading innovation, finding smarter ways of working, and making a meaningful impact, now is the perfect time to join us.

Real benefits that matter

• Real flexibility with options to work from home or negotiate flexible work hours
• An additional 2 well-being days each year
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

Water is life. Every day, millions of Western Australians rely on the safe, reliable water services our people deliver. Behind those people sits the digital workplace technology that enables them to connect, collaborate and perform at their best.

We’re looking for a people-focused technology leader to manage our Modern Workplace team and deliver reliable platforms, responsive support and excellent customer service across the day-to-day digital workplace experience.

This is a practical platform management role. You’ll lead a team responsible for modern workplace platforms and services, manage day-to-day priorities and help make sure our people have the technology and support they need to do their jobs effectively.

As Manager Modern Workplace, you will manage the delivery, operation and lifecycle of our digital workplace platforms and services. You’ll work within the agreed technology direction and roadmap, helping ensure services remain secure, reliable and fit for purpose while supporting modern cloud, DevSecOps and Agile ways of working.

Just as importantly, you’ll help create a strong service culture within the team. You’ll make sure customers receive responsive and practical support, issues are owned through to resolution, and our people have a positive experience when they need help.

Working closely with product owners, architects, security teams, business stakeholders and technology partners, you’ll coordinate platform priorities, day-to-day service delivery and improvement activities. You’ll manage competing demands, contribute to platform planning and lifecycle decisions, oversee vendors and expenditure within your area, and ensure risks, compliance obligations and service issues are appropriately managed and escalated.

You’ll also work across the different teams involved in delivering workplace technology, helping make sure problems don’t get lost between teams and customers experience a joined-up service from beginning to end.

What makes this role different?

• Manage the digital workplace platforms and services that enable our people to connect, collaborate and work effectively.
• Create a strong customer service culture focused on ownership, responsiveness and getting things resolved.
• Deliver against agreed platform roadmaps and priorities.
• Balance day-to-day service delivery with platform maintenance, improvement and change.
• Combine people leadership with practical technical involvement.
• Work collaboratively with product owners, architects, security teams, business stakeholders and vendors.
• Develop the technical, professional and customer service capability of the team.
• Support cloud, DevSecOps and Agile ways of working.
• Maintain secure, reliable and well-managed services while continually looking for ways to make the experience better for our people.
• Take ownership of the things in between, helping connect teams and services so customers get the right outcome.

Who we’re looking for

We’re looking for a practical, customer-focused people leader who enjoys getting things done and helping their team succeed.

You’ll bring experience working in technical, infrastructure or platform environments, ideally with experience leading or coordinating a technical team. You’ll understand the importance of reliable technology, good service management and excellent customer service, from resolving everyday issues through to coordinating more complex technical problems.

You’ll be comfortable managing day-to-day priorities and delivery backlogs, contributing to platform roadmaps and working with technical specialists when issues need deeper expertise. You’ll build good relationships with customers, stakeholders and technology partners and help make sure problems don’t get lost between teams.

You don’t need to have all the answers yourself. You do need to know how to bring the right people together, ask good questions, establish ownership and follow things through until there is an outcome for the customer.

You’ll also bring good stakeholder engagement, vendor management and financial awareness, together with an understanding of contemporary delivery practices and continuous improvement.

Most importantly, you’ll bring curiosity, sound judgement, a willingness to get involved and a genuine commitment to providing excellent customer service. You’ll understand that modern workplace technology isn’t simply about platforms and technology. It’s about making work easier, safer and more effective for the people who use it.

Experience with ITIL or IT service management, SAFe, or relevant platform administration certifications will be highly regarded.

Join us

We’re building secure, reliable and contemporary digital workplace services that support our workforce today and into the future.

If you’re motivated by purpose, enjoy developing people and want deliver great technology and excellent service in a large and diverse organisation, we’d love to hear from you.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close Wednesday 11th November 2026

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [e-mail] or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website