Manager Leads

National Australia Bank; City of Melbourne; Hybrid; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Enhanced leave options

Wellbeing support

NAB Perks

Job summary

National Australia Bank is seeking a Manager Leads in Melbourne to shape and lead the Banker Leads program for Business Banking, leveraging strategic tooling to accelerate profitable growth and improve customer experience.

You will act as a key adviser across Marketing, Strategy and frontline teams, driving adoption of the Ada platform and ensuring robust risk management. The role requires building a high-performing team and staying current with industry trends.

Qualifications

• Proven delivery experience in banking or related customer-growth environment.
• Strong commercial acumen with ability to translate insights into growth.
• Customer-first mindset with focus on improving journeys using data and tech.
• Experience influencing senior stakeholders across cross-functional teams.
• Strong digital and data capability to adopt new platforms and methods.

Responsibilities

• Shape and lead the Banker Leads program for Business Banking, delivering best practices and leveraging tools for growth and better customer experience.
• Advise across marketing, strategy and frontline teams to deliver leads.
• Drive adoption of the Ada platform for leads.
• Ensure risk management practices are robust, with automated controls to protect customers and the bank.
• Build and lead a high-performing team and keep pace with industry trends and regulations.

Skills

Delivery experience

Commercial acumen

Customer-first mindset

Stakeholder influence

Digital & data capability

Job description

• Help simplify processes and improve the experience for both customers and colleagues.
• Shape and influence how we deliver Business Banking outcomes.
• Be part of a culture that values inclusion, continuous improvement and new ideas.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

In the role of Manager Leads, you will join the Data & Analytics team that’s doubling down on customer obsession.

In this Manager Leads role, you will:

• Shape and lead the Banker Leads program for B&PB, establishing best-in-class practices and leveraging strategic tooling to accelerate profitable growth and deliver an enhanced customer experience.
• Act as a key adviser across business units, collaborating with marketing, customer brain, strategy and front-line teams to deliver leads.
• Drive adoption of the Ada platform for leads
• Ensure practices support robust risk management, including strengthening and automating controls to protect customers and the bank.
• Build and lead a high-performing team, build future fit capability, and ensure the team stays current with industry trends and regulatory requirements.

You’llbringto this role:

• Proven delivery experience, ideally within banking, financial services, customer growth, leads, sales or a related environment.
• Strong commercial acumen, with the ability to identify opportunities, translate insights into action and drive sustainable, profitable growth.
• A customer-first mindset, with experience improving customer journeys and using data, insights and technology to deliver better customer outcomes.
• Demonstrated experience influencing senior stakeholders and bringing together cross-functional teams across areas such as Marketing, Strategy, Analytics and frontline businesses.
• Strong digital and data capability, with experience driving adoption of new platforms, tools or ways of working and embedding them into day-to-day business practices.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that fairer, more accessible, and designed with who they are in mind. That’s why we’re built a culture of inclusion and respect, where colleagues voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

“#LI-DNI”