Manager, Information Release Services

Bayside Health; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging & novated leasing

Onsite car & bike parking

Fitness Passport membership

ProSport fitness facilities access

Job summary

Bayside Health is seeking a Manager, Information Release Services to lead the Freedom of Information team and ensure external information is released lawfully and efficiently. You will supervise FOI Officers and guide requests for medical records, liaising with external stakeholders and regulators as needed.

You will report to the General Counsel and work to maintain governance, performance standards, and continuous improvement across information release processes at Bayside Health.

Qualifications

• Excellent understanding of the principles and operation of the Freedom of Information Act.
• Demonstrated leadership skills and ability to mentor teams.
• Strong verbal and written communication and interpersonal abilities.
• Ability to maintain confidentiality and use discretion in all aspects of the role.
• Understanding of consent and privacy considerations in information release.
• Knowledge of medical terminology to interpret requests.
• Experience working in a Freedom of Information Office.
• Able to manage relationships with external stakeholders and regulators.

Responsibilities

• Lead and mentor the Freedom of Information Officers to process information requests.
• Ensure information release complies with FOI Act and statutory obligations.
• Coordinate with external stakeholders, including health practitioners and regulators.
• identify issues and trends, escalate to General Counsel, and drive process improvements.
• Oversee governance, reporting, and service delivery standards for information release.

Skills

FOI Act knowledge

Leadership

Communication

Confidentiality

Consent & privacy

Medical terminology

FOI Office experience

Interpersonal skills

Telephone etiquette

Job description

Bayside Health
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• 2-year fixed term position
• Full time (80 hours per fortnight + monthly ADO)
• Managers and Administrative Workers Grade 5 Level 1 (HS5)
• Located at The Alfred

Bayside Health
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• 2-year fixed term position
• Full time (80 hours per fortnight + monthly ADO)
• Managers and Administrative Workers Grade 5 Level 1 (HS5)
• Located at The Alfred
• Great Staff Benefits

About The Role

The Manager, Information Release Services, manages the Freedom of Information Team and the Information Release Team to ensure that Bayside Health releases information to external stakeholders in a lawful, timely, and efficient manner.

With assistance from the Freedom of Information Team Leader, the Manager, Information Release Services manages and mentors Bayside Health’s Freedom of Information Officers to process applications for information (including but not limited to medical records) in a way that complies with the Freedom of Information Act 1982 (Vic).

The Manager, Information Release Services, also leads and manages the Information Release team to release information requested by external stakeholders, including health practitioners outside Bayside Health, Victoria Police, the Victorian Department of Health, other regulators, including the Social Services Regulator, and the Victorian Child Protection Service.

The position also serves as a key liaison, identifying issues and trends related to information release and escalating them to the General Counsel.

The Manager, Information Release Services is accountable for ensuring Bayside Health consistently meets statutory obligations, achieves service delivery performance standards, maintains effective governance and reporting frameworks and drives continuous improvement in information release processes across Bayside Health.

About You

• Excellent understanding of the principles and operation of the Freedom of Information Act.
• Excellent verbal/written communication and interpersonal skills including excellent telephone manner
• A comprehensive understanding of OVIC’s Freedom of Information Professional Standards
• Demonstrated experience working in a Freedom of Information Office.
• Ability to maintain confidentiality and use discretion in all aspects of the role.
• Understanding of the principles and operation of consent and privacy issues.
• Knowledge of medical terminology.
• Demonstrated leadership skills.

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport (pre-tax memberships)
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, specify specific requirements that you require in the cover letter or CV.

For enquiries regarding this role, please contact David Ruschena, General Counsel, Bayside Health - [e-mail]

Applications close 11pm AEDT, Wednesday 11th November 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.