Manager, External Providers

Department of Justice and Community Safety; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

Department of Justice and Community Safety in Victoria seeks a Senior Manager, External Providers to lead contracted clinical services across Forensic Intervention Services. You will drive procurement, contract management and service improvement while building strong partnerships with providers and stakeholders.

You will provide leadership for the External Providers team, oversee performance frameworks and advisory decisions to ensure high-quality outcomes that support community safety and

Qualifications

• Demonstrated experience in procurement and contract management within public sector contexts.
• Proven ability to lead strategic service delivery and quality improvement initiatives.
• Strong stakeholder engagement, negotiation and relationship management skills.
• Experience providing high-level advice on complex operational and business issues.
• Strong commercial acumen and understanding of governance and accountability frameworks.
• Excellent communication skills, including preparing reports, briefings and recommendations.
• Highly developed leadership skills with the ability to drive performance and collaboration.

Responsibilities

• Lead procurement and contract management activities for externally delivered clinical services.
• Provide line management, professional development, leadership and supervision for External Providers staff.
• Build and maintain strong partnerships with service providers and key stakeholders.
• Provide authoritative advice on contract management and service delivery issues.
• Lead strategic projects and service improvement initiatives to enhance effectiveness.
• Monitor performance, reporting and accountability frameworks to ensure contracted services meet outcomes and standards.
• Identify emerging issues and implement solutions that improve service delivery and outcomes.

Skills

Procurement

Contract management

Strategic leadership

Stakeholder engagement

Negotiation

Relationship management

Advisory/communications

Education

Tertiary qualification

Job description

Job description

Lead contracted clinical services and drive service excellence across Forensic Intervention ServicesLead strategic contract management and procurement activitiesDrive quality and performance across statewide external service deliveryBuild strong partnerships with providers and key stakeholdersEarn VPS Grade 6 salary plus super1 fixed-term full-time role available until July 2027Forensic Intervention Services (FIS), Corrections Victoria provides evidence-based screening, assessment and intervention services for individuals in custody and the community. We focus on areas such as violent and sexual offending, restorative justice, violent extremism and family violence.This role is responsible for overseeing contracted clinical service providers and ensuring services are delivered in accordance with contractual obligations, operational priorities and quality standards. You will lead procurement and contract management activities and drive continuous improvement across externally delivered services.This is an exciting opportunity for an experienced leader to influence statewide service delivery, build high-performing partnerships and contribute to positive rehabilitation outcomes that support community safety.

How we'll support and reward you

Our work is meaningful and challenging, so we provide opportunities for professional growth and development.

A senior leadership role with influence across statewide service delivery.

Opportunities to lead complex procurement, contract management and service improvement initiatives.

Exposure to strategic projects and executive-level advisory work.

Ongoing professional development and career growth opportunities.

Flexible working arrangements.

A supportive and collaborative workplace focused on innovation and continuous improvement.

What you'll do

As the Manager, External Providers, you will lead the oversight of contracted clinical services and ensure service providers deliver high-quality outcomes that support the objectives of Forensic Intervention Services.

You will:

Lead procurement and contract management activities for externally delivered clinical services.

Provide line management, professional development, leadership and supervision for staff within the External Providers team.

Build and maintain strong partnerships with service providers and key stakeholders.

Provide authoritative advice on complex service delivery, contract management and operational issues.

Lead strategic projects and service improvement initiatives that enhance service effectiveness and value.

Monitor performance, reporting and accountability frameworks to ensure contracted services meet agreed outcomes and standards.

Identify emerging issues and trends and implement solutions that improve service delivery and business outcomes.

Skills required

Demonstrated experience managing complex procurement and contract management activities.

Proven ability to lead strategic service delivery and quality improvement initiatives.

Strong stakeholder engagement, negotiation and relationship management skills.

Experience providing high-level advice on complex operational and business issues.

Strong commercial acumen and understanding of governance and accountability frameworks.

Excellent communication skills, including preparing complex reports, briefings and recommendations.

Highly developed leadership skills with the ability to drive performance, collaboration and positive organisational outcomes.

Eligibility

A relevant tertiary qualification is desirable.

Demonstrated experience in procurement and contract management is highly desirable.

To learn more about the type of skills you will need to thrive in this role, please read the attached position description.

Equity & Diversity

We want to make sure all Victorians feel represented by the department's work. One of the ways do this is by recruiting a diverse workforce - we welcome people of any gender, age, religion, sexual orientation, disability, and cultural background.

We are also committed to the Victorian Government's promise to increase the number of veterans working in the public sector.

We're proud of our individual differences. We're proud of the many languages we speak and the stories we can share with each other.

We hope you will share your story too.

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

The Department of Justice and Community Safety is continually working towards increasing our Aboriginal and Torres Strait Islander (Aboriginal) workforce.

The Aboriginal Employment Team aims to attract, recruit and retain Aboriginal staff across all our roles.

This support includes a culturally appropriate attraction and recruitment process.

To learn more, email [e-mail]

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close 28 October 2026.