Manager, External Providers

Department of Justice and Community Safety, Victoria; Melbourne; On-site; AUD 110,000 - 135,000; Full time

Benefits offered by this job

VPS Grade 6 salary + super

Job summary

The Department of Justice and Community Safety, Victoria is seeking a senior leader to oversee contracted clinical services for Forensic Intervention Services. You will lead procurement, contract management and ensure high-quality, compliant service delivery across statewide external providers.

You will build strong partnerships with providers and stakeholders, drive continuous improvement, and contribute to positive rehabilitation and community safety outcomes.

Qualifications

• Relevant tertiary qualification is desirable.
• Demonstrated experience in procurement and contract management is highly desirable.
• Strong governance and accountability understanding is desirable.

Responsibilities

• Lead procurement and contract management activities for externally delivered clinical services.
• Provide line management, professional development, leadership and supervision for staff within the External Providers team.
• Build and maintain strong partnerships with service providers and key stakeholders.
• Provide authoritative advice on complex service delivery, contract management and operational issues.
• Lead strategic projects and service improvement initiatives that enhance service effectiveness and value.
• Monitor performance, reporting and accountability frameworks to ensure contracted services meet agreed outcomes and standards.
• Identify emerging issues and trends and implement solutions that improve service delivery and business outcomes.

Skills

Procurement

Contract management

Stakeholder engagement

Strategic leadership

Commercial acumen

Communication skills

Education

Tertiary qualification

Job description

About This Role

• Lead strategic contract management and procurement activities
• Drive quality and performance across statewide external service delivery
• Build strong partnerships with providers and key stakeholders
• Earn VPS Grade 6 salary plus super
• 1 fixed-term full-time role available until July 2027

Lead contracted clinical services and drive service excellence across Forensic Intervention Services

• Lead strategic contract management and procurement activities
• Drive quality and performance across statewide external service delivery
• Build strong partnerships with providers and key stakeholders
• Earn VPS Grade 6 salary plus super
• 1 fixed-term full-time role available until July 2027

Forensic Intervention Services (FIS), Corrections Victoria provides evidence-based screening, assessment and intervention services for individuals in custody and the community. We focus on areas such as violent and sexual offending, restorative justice, violent extremism and family violence.

This role is responsible for overseeing contracted clinical service providers and ensuring services are delivered in accordance with contractual obligations, operational priorities and quality standards. You will lead procurement and contract management activities and drive continuous improvement across externally delivered services.

This is an exciting opportunity for an experienced leader to influence statewide service delivery, build high-performing partnerships and contribute to positive rehabilitation outcomes that support community safety.

How We’ll Support And Reward You

• A senior leadership role with influence across statewide service delivery.
• Opportunities to lead complex procurement, contract management and service improvement initiatives.
• Exposure to strategic projects and executive-level advisory work.
• Ongoing professional development and career growth opportunities.
• Flexible working arrangements.
• A supportive and collaborative workplace focused on innovation and continuous improvement.

What You’ll Do

As the Manager, External Providers, you will lead the oversight of contracted clinical services and ensure service providers deliver high-quality outcomes that support the objectives of Forensic Intervention Services.

You Will

• Lead procurement and contract management activities for externally delivered clinical services.
• Provide line management, professional development, leadership and supervision for staff within the External Providers team.
• Build and maintain strong partnerships with service providers and key stakeholders.
• Provide authoritative advice on complex service delivery, contract management and operational issues.
• Lead strategic projects and service improvement initiatives that enhance service effectiveness and value.
• Monitor performance, reporting and accountability frameworks to ensure contracted services meet agreed outcomes and standards.
• Identify emerging issues and trends and implement solutions that improve service delivery and business outcomes.

Skills Required

• Demonstrated experience managing complex procurement and contract management activities.
• Proven ability to lead strategic service delivery and quality improvement initiatives.
• Strong stakeholder engagement, negotiation and relationship management skills.
• Experience providing high-level advice on complex operational and business issues.
• Strong commercial acumen and understanding of governance and accountability frameworks.
• Excellent communication skills, including preparing complex reports, briefings and recommendations.
• Highly developed leadership skills with the ability to drive performance, collaboration and positive organisational outcomes.

Eligibility

• A relevant tertiary qualification is desirable.
• Demonstrated experience in procurement and contract management is highly desirable.

To learn more about the type of skills you will need to thrive in this role, please read the attached position description.

We want to make sure all Victorians feel represented by the department’s work. One of the ways do this is by recruiting a diverse workforce – we welcome people of any gender, age, religion, sexual orientation, disability, and cultural background. We are also committed to the Victorian Government’s promise to increase the number of veterans working in the public sector.

We’re proud of our individual differences. We’re proud of the many languages we speak and the stories we can share with each other. We hope you will share your story too.

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

The Department of Justice and Community Safety is continually working towards increasing our Aboriginal and Torres Strait Islander (Aboriginal) workforce. The Aboriginal Employment Team aims to attract, recruit and retain Aboriginal staff across all our roles. This support includes a culturally appropriate attraction and recruitment process. To learn more, email [e-mail]

Applications close 28 October 2026.

Important Information

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependent on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people’s rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.