Manager, Event Operations Australia

Events; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Navan Events seeks a Manager, Event Operations Australia based in Sydney, reporting to the Director, Event Travel. You will lead the Australia Event Operations function, overseeing event travel, planning, venue sourcing, supplier contracting, registration, attendee management, event production and onsite delivery.

You will establish globally consistent standards while enabling regional teams to respond to local clients, markets, and suppliers, driving commercial and operational excellence across

Qualifications

• 12+ years in meetings and events, corporate and group travel operations.
• Proven experience in leading Corporate Travel and/or Event Management organisations.
• Strong knowledge of venue sourcing, supplier contracting, registration, attendee management, event production.
• Sound knowledge of event registration platforms and attendee-management tools.
• Excellent understanding of the corporate travel environment; Sabre experience preferred.
• Experience supporting organisational integration, improving operating models, and delivering operational change.
• Great commercial acumen, proven success managing budgets, expanding revenue, and maximising profitability.
• Proven background overseeing intricate, large-scale event portfolios across multi-city logistics.
• Evidence of building high-performing teams and credible succession pipelines.
• Ability to cultivate cross-functional alignment and collaborate with senior stakeholders.

Responsibilities

• Lead operational risk management, compliance, duty of care and incident escalation.
• Establish scalable service, staffing, and delivery models to improve profitability.
• Set standards for delivery quality, supplier contracting, budget control, and service recovery.
• Serve as primary contact for critical account challenges and delivery risks.
• Partner with Product and Engineering to automate workflows and improve client visibility.
• Lead an organisation of travel and event professionals across Australia.
• Build a high-performing team across Australia with commercial, client and people outcomes.
• Identify performance issues early and communicate changes clearly to the organisation.
• Drive M&E business growth; qualify opportunities with Sales and Customer Success and define pricing.

Skills

Corporate travel operations

Event management

Budget management

Client delivery

Cross-functional leadership

Commercial/ revenue growth

Team leadership

Risk/ compliance awareness

Operational change

Tools

GDS systems

Sabre

NDC

Job description

Navan Events is bringing together its meetings and events businesses under a unified, technology-enabled operating model. We are building a scalable managed-services organisation that combines Navan technology with deep event expertise. The Manager, Event Operations will lead the Australia Event Operations function, with responsibility for team performance, client delivery, operational standards and commercial outcomes, while working within the strategic direction set by the executive leadership.

Based in Sydney and reporting to the Director, Event Travel, this leader will oversee an organisation responsible for event travel, event planning, venue sourcing, supplier contracting, registration, attendee management, event production, onsite delivery, and reconciliation. They will establish globally consistent standards while enabling regional teams to respond effectively to local clients, markets, and suppliers.

The work

• Lead operational risk management, compliance, duty of care, incident escalation, financial controls and business continuity planning across the function.
• Establish scalable service, staffing, and delivery models that improve profitability without compromising client experience.
• Establish standards for delivery quality, supplier management, contracting, budget control, reconciliation, risk management, and service recovery.
• Serve as primary contact and resolution lead for critical account challenges and delivery risks.
• Partner with Product and Engineering to automate manual workflows, improve client visibility, and ensure new products are operationally ready and adopted successfully.
• Lead an organisation comprising travel and event professionals across Australia.
• Build a high-performing team across Australia. Accountable for commercial, client, operational, and people outcomes
• Surface performance and operational issues early, explain their commercial implications, and give leadership clear recommendations for resolving them. Communicate change to the organisation with transparency, clarity, and confidence.
• Drive M&E business growth. Partner with Sales and Customer Success, qualify opportunities, define service scope and pricing, and ensure new business is operationally ready. Accountable for delivering contracted commitments and retaining profitable revenue.

How success will be measured

• Gross margin, operating expense, and forecast performance
• Client retention, satisfaction, and service quality
• Employee engagement, retention, development, and succession readiness
• Team utilisation, productivity, and cost-to-serve
• Adoption of common platforms, processes, and reporting
• Cross-functional alignment and stakeholder collaboration

Requirements

• 12+ years in meetings and events, corporate and group travel operations.
• Proven experience in leading Corporate Travel and/or Event Management organisations.
• Strong knowledge of venue sourcing, supplier contracting, registration, attendee management, event production.
• Sound knowledge of event registration, attendee-management and event-management platforms.
• Excellent understanding of the corporate travel environment, with expert knowledge of GDS systems, fares and ticketing, NDC and group contracting. Sabre experience preferred.
• Experience supporting organisational integration, improving operating models, and delivering operational change.
• Great commercial acumen, proven success managing budgets, expanding revenue, and maximising overall business profitability.
• Proven background overseeing intricate, large-scale event portfolios, encompassing multi-city logistics or high-capacity delegate travel.
• Evidence of building high-performing teams and credible succession pipelines.
• Ability to cultivate cross-functional alignment and collaborate effectively with senior stakeholders.

Manager, Event Operations Australia 2000, NSW, AU