Manager, E-Commerce Digital Merchandising

Qantas Group; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Qantas Group is seeking a Manager, Ecommerce Digital Merchandising to lead and manage online sales activations and maximise the digital presence of the retail e-commerce business from our Mascot Corporate Campus.

This fixed-term, 12-month role partners with Marketing, Commercial, Strategy, Product, UX and Legal to shape digital strategies and drive revenue through coordinated onsite activations and data-driven optimisations.

Qualifications

• 5+ years of direct experience in an e-commerce, digital merchandising or significant digital marketing role.
• Experience in a retail environment is desirable, but not essential.
• Bachelor in Business or Marketing.
• Strategic and analytical mindset with a detailed understanding of ecommerce retail.
• Skilled in converting data and audience insights into actionable recommendations.
• Demonstrated success partnering with cross-functional teams to deliver campaigns.

Responsibilities

• Lead and manage online sales activations and maximise the digital presence of the Qantas retail e-commerce business.
• Develop digital strategies and manage digital experience across e-commerce channels.
• Collaborate with Marketing, Commercial, Strategy, Product, UX and Legal to drive strategy and activations.
• Partner with Analytics to translate performance data into opportunities to optimise platform performance and campaigns.

Skills

Ecommerce experience

Digital merchandising

Data-driven decisions

Cross-functional collaboration

Strategic thinking

Education

Bachelor in Business or Marketing

Job description

• Manage and support the digital onsite space across the complex Retail E-commerce business
• Develop digital and commercial content strategy which is best in class and on brand
• 12M Fixed-term role based at our Mascot Corporate Campus

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards.

As theManager, Ecommerce Digital Merchandising, you will be responsible for leading and managing online sales activations and maximising the digital presence of the Qantas retail e-commerce businesses. This role is vital in contributing to and leading aspects of the development and implementation of digital strategies and ongoing management of digital experience across the various e-commerce channels.

You will work closely with Marketing, Commercial, Strategy, Product, UX, and Legal teams to drive strategy and deliver effective digital onsite activations. Additionally, you will partner with the Analytics team to translate audience and channel performance data into actionable opportunities that optimise platform performance, campaign delivery, and commercial outcomes. You will collaborate with internal and external stakeholders to scope revenue-driving initiatives, resolve operational issues, and ensure all digital activations are coordinated across channels.

What you’ll bring to the role:

• 5+ years of direct experience in an e-commerce, digital merchandising or significant digital marketing role
• Experience in a retail or similar environment is highly desirable, but not essential
• Bachelor in Business or Marketing
• Strategic and analytical mind with a detailed understanding of ecommerce retail
• Skilled in converting data and audience insights into actionable recommendations
• Demonstrated success partnering with cross-functional teams to deliver campaigns

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close: Midnight Sunday 11th October 2026