Manager, Digital Communication and Service Management (Computer Manager Grade 2)

Southern NSW Local Health District; Sydney; On-site; AUD 139,000 - 157,000; Full time

Benefits offered by this job

Monthly Accrued Day Off

Public Holiday enhancements at Xmas

Parental Leave & Leave loading

Salary Packaging & Novated Leasing

Employee Assistance Program (EAP)

Discounted Fitness Passport

Telehealth resources

Job summary

Sydney Local Health District is seeking a Manager, Digital Communication and Service Management to lead the modernisation of critical communication and service management across the District. This role directs a multidisciplinary team and governs digital platforms including voice, paging and duress, delivering outcomes for clinicians, staff and patients.

Based at Forest Lodge with District-wide impact, you will shape strategic direction, drive governance, monitor SLAs, and coordinate with

Qualifications

• Relevant tertiary qualification in IT, telecommunications or digital communications, or equivalent experience.
• Experience in voice, paging and critical communication technologies.
• Experience leading multidisciplinary teams and managing partnerships.
• Experience managing vendor relationships and coordinating across clinical and business environments.
• Current NSW Driver's Licence (P1/P2 acceptable).

Responsibilities

• Lead governance and continuous improvement of digital communication platforms.
• Oversee voice, paging and duress services and platform administration.
• Monitor service performance, SLAs and service transition with vendors.
• Provide leadership across service desk integration and governance.
• Foster accountability and a culture of continuous improvement.

Skills

Voice technology

Paging systems

Duress platforms

Stakeholder engagement

Vendor management

NSW Drivers Licence

Education

Relevant tertiary qualification

Job description

Manager, Digital Communication and Service Management (Computer Manager Grade 2)

Employment Type:PermanentFull Time; 38 hours per week
Position Classification:Computer Manager Grade 2
Remuneration:$138,982 - $156,907 per annum + Annual Leave Loading + Superannuation
Location: SLHD District Wide Services; based at Forest Lodge
Requisition ID:REQ687789

Join Sydney Local Health District as we shape the future of digital healthcare! As part of a major technology transformation program, this role offers a unique opportunity to lead the modernisation of critical communication and service management services, influence strategic direction, and deliver meaningful outcomes for clinicians, staff and patients across the District.

About the Role

Sydney Local Health District is one of the fastest growing Local Health Districts in New South Wales. Our facilities and services are world class and our staff are dedicated, innovative and caring.

Reliable and effective operation of Sydney Local Health District's complex information and communication technology environment is critical to the delivery of safe patient care and efficient business operations. This environment supports clinical and business information systems, voice and paging services, duress platforms, communication technologies, medical device connectivity and enabling digital platforms that underpin the delivery of critical services across the District.

In this role, you will lead a multidisciplinary team responsible for the governance, management and continuous improvement of digital communication platforms, critical communication services and associated service management functions. You will provide leadership across voice and paging services, duress platforms, case management, service monitoring, service performance management, SLA monitoring and reporting, platform administration, service automation, Service Desk integration, service transition, vendor coordination and continuous service improvement.

• Relevant tertiary qualification, or equivalent experience, in information technology, telecommunications, digital communications or a related discipline, with extensive experience in voice, paging and critical communication technologies.
• Experience managing complex enterprise telecommunications and digital communication environments, including voice, paging, duress and related communication platforms.
• Experience in case management, platform administration, operational governance, service monitoring, reporting and continuous improvement within a large and complex ICT environment.
• Leadership capability, including experience leading multidisciplinary teams, managing performance, building capability and fostering a culture of accountability and continuous improvement.
• Experience managing stakeholder and vendor relationships, with the ability to influence outcomes and coordinate activities across technical, clinical and business environments.
• Current NSW Drivers Licence (P1 and P2 acceptable).

Benefits and Perks:

Monthly Accrued Day Off.

Additional Public Holiday during Xmas for celebrations!

Paid Parental Leave & Annual Leave loading.

Extra tax savings through Salary Packaging, Novated Leasing & Meal Entertainment allowance. For more information visit SalaryPackagingPlus .

Enjoy free courses, qualifications and coaching via Sydney Education.

Free Employee Assistance Program (EAP) counselling and support for staff and their families.

Discounted Fitness Passport membership and free telehealth nutrition and wellness resources from qualified professionals.

For more information about other benefits, please visit SLHD Benefits .

This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Working for Sydney Local Health District - NSW Health

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

To further connect with us, check us out on LinkedIn .

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.