Desktop Support Officer (Analyst)

Southern NSW Local Health District; Sydney; On-site; AUD 101,000 - 118,000; Full time

Benefits offered by this job

Monthly Accrued Day Off

Additional public holiday during Xmas

Parental Leave & Annual Leave loading

Salary Packaging & Novated Leasing

Course & Coaching opportunities

Employee Assistance Program

Fitness Passport

Job summary

Southern NSW Local Health District is seeking a Desktop Support Officer to deliver Level 1/2 IT support across our facilities. You will troubleshoot hardware/software, deploy endpoint devices, and coordinate software updates in a large Windows environment.

The role requires travel across SLHD facilities, with emphasis on customer service and effective communication. Relevant IT qualifications and scripting experience are highly regarded.

Qualifications

• Degree or certification in a relevant IT field.
• Experience with SCCM 2012 R2 or newer.
• Experience with MSI & App-V packaging and deployment.
• Experience with AD Services & Group Policy.

Responsibilities

• Provide Level 1 and Level 2 desktop support across enterprise environments.
• Deploy, configure and maintain endpoint devices and software.
• Manage software deployments and operating system imaging.
• Ensure high levels of customer service and user satisfaction.

Skills

Desktop support

Customer service

Troubleshooting

Communication

VB/PowerShell scripting

Education

Degree in IT/Computing

Tools

SCCM 2012 R2+

MSI packaging

App-V packaging

AD Services

Group Policy

PowerShell

VPN

MS Office

Job description

Employment Type:TemporaryFull Time; 38 hours per week up to May 2029
Position Classification:Analyst
Remuneration:$1,943.36 - $2,266.35 per week + Annual Leave Loading + Superannuation
Location: SLHD District Wide Services
Requisition ID:REQ687443

In Sydney Local Health District our vision is Excellence in health and healthcare for all. You will be working in an innovative district that celebrates and invests in the ideas of staff, values people and offers life-long careers. Join the team at one of the leading public health organisations in Australia!

About the Role

Sydney Local Health District is one of the fastest growing Local Health Districts in New South Wales. Our facilities and services are world class and our staff are dedicated, innovative and caring.

We are seeking a highly motivated and customer-focused Desktop Support Officer to join our EUS team. This role is responsible for providing Level 1 and Level 2 technical support, troubleshooting hardware and software issues, and delivering reliable IT services across the organisation.

The successful candidate will have experience supporting enterprise desktop environments, including Windows 11, Microsoft 365, and Microsoft SCCM. Key responsibilities include providing desktop, laptop, and peripheral support; deploying, configuring, and maintaining endpoint devices; managing software deployments, operating system imaging, and application updates; and ensuring a high level of customer service and user satisfaction.

Candidates should possess strong technical troubleshooting skills, excellent communication abilities, and experience working in a fast-paced, customer-focused IT support environment. Relevant IT qualifications and experience with endpoint management and desktop support technologies will be highly regarded.

This position provides support to all hospitals within SLHD and will require travelling across facilities.

• Degree/certification in a relevant field, or equivalent work experience, or a combination of study and work experience and must have strong administration experience with SCCM 2012 R2 and above.
• Experience with MSI & App-V packaging and deployment.
• Experience working with AD Services & Group Policy.
• Must have experience with VB/PowerShell scripting skills.
• Extensive PC/desktop installation and MS Office suite support and experience in a large Windows TCP/IP network.
• Knowledge of VPN remote access systems.

Benefits and Perks:

Monthly Accrued Day Off.

Additional public holiday during the Christmas period to enjoy with family and friends.

Paid Parental Leave & Annual Leave loading.

Extra tax savings through Salary Packaging, Novated Leasing & Meal Entertainment allowance. For more information visit SalaryPackagingPlus .

• Enjoy free courses, qualifications and coaching via Sydney Education.
• Free Employee Assistance Program (EAP) counselling and support for staff and their families.
• Discounted Fitness Passport membership and free telehealth nutrition and wellness resources from qualified professionals.

For more information about other benefits, please visit SLHD Benefits .

This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Working for Sydney Local Health District - NSW Health

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

To further connect with us, check us out on LinkedIn .

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.