Manager Compliance, Controls and Ethics

My NRMA; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Travel discounts on cruises and NRMA's

Complimentary myNRMA Rewards

Discounts on NRMA insurance products

Career growth opportunities

Job summary

NRMA is seeking a Manager Compliance, Controls & Ethics to lead the Group's second-line compliance, controls and ethics function across a diverse business portfolio. You will partner with senior leaders to embed risk-based decision making and strengthen governance and investigations.

The role is full-time and hybrid, based in Sydney with options to work from home as required. You’ll develop a high-performing team and influence key stakeholders while upholding NRMA’s values and member-first

Qualifications

• 8+ years' experience across compliance, audit, governance, investigations, risk or related functions.
• Relevant tertiary qualifications in a related discipline.
• Experience navigating regulated environments, ideally from member-based organisations, consumer services, tourism, mobility, or multi-business operations.
• Experience with governance frameworks, compliance programs or internal audit processes.

Responsibilities

• Lead and continuously improve the Group Compliance Framework, including obligations management, controls, monitoring and assurance activities.
• Partner with stakeholders across the business to provide practical compliance guidance, training and support.
• Analyse compliance data, identify emerging trends and provide meaningful insights to leaders and governance committees.
• Conduct and coordinate investigations, working closely with Legal and key stakeholders where required.
• Support and review internal audit activities and assist with audit governance processes.
• Lead and develop a small team while fostering a collaborative, customer-focused and high-performing culture.

Skills

Governance

Compliance

Risk management

Stakeholder engagement

People leadership

Audit & investigations

Education

Tertiary qualification in related discipline

Tools

Protecht

Job description

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, harbour transport andocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.

Job Description

Lead ethical decision-making, strengthen governance, and help shape a culture of compliance across one of Australia's most trusted brands.

As our Manager Compliance, Controls & Ethics, you'll play a critical role in protecting and enhancing our governance framework, supporting ethical conduct, and partnering with leaders across a uniquely diverse business portfolio to drive better business outcomes. From mobility and tourism to member services and emerging ventures, you'll help embed practical, risk-based decision making across a complex operational environment.

Reporting to the General Manager, Group Risk, Compliance & Assurance, you'll lead the Group's second-line compliance, controls and ethics function. Working closely with business leaders, risk champions, compliance SMEs and control owners, you'll help strengthen governance practices, embed compliance obligations, and foster a culture where ethical decision-making is part of everyday business.

This is a highly visible role that offers the opportunity to influence senior stakeholders, support organisational integrity, and drive continuous improvement across compliance, governance and investigations.

This is a full-time permanent role offers a hybrid work arrangement across our Sydney Olympic Park, Sydney CBD Offices and working from home as agreed and required for the role.

What you'll do

• Lead and continuously improve the Group Compliance Framework, including obligations management, controls, monitoring and assurance activities.
• Partner with stakeholders across the business to provide practical compliance guidance, training and support.
• Analyse compliance data, identify emerging trends and provide meaningful insights to leaders and governance committees.
• Conduct and coordinate investigations, working closely with Legal and key stakeholders where required.
• Support and review internal audit activities and assist with audit governance processes.
• Lead and develop a small team while fostering a collaborative, customer-focused and high-performing culture.

What you’ll bring

You'll be an influential governance, compliance or risk professional who thrives on building relationships and helping stakeholders navigate complex issues in a practical way.

You'll also bring:

• Relevant tertiary qualifications in a related discipline.
• 8+ years' experience across compliance, audit, governance, investigations, risk or related functions.
• Experience navigating regulated environments, ideally from member-based organisations, consumer services, tourism, mobility, ormulti-business operations. Whilst we are not a financial services organisation, experience in that sector would be valuable.
• A strong operational mindset with the ability to translate compliance obligations into practical business outcomes.
• Previous people leadership experience.
• Strong stakeholder engagement and influencing skills, including working with senior leaders.
• Experience working with governance frameworks, compliance programs or internal audit processes.
• Experience with ERM platforms such as Protecht will be highly regarded. Knowledge of NRMA business operations would also be beneficial

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
Successful applicants will be required to complete pre-employment checks.