Portfolio Planning and Delivery Manager

My NRMA; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Travel discounts on SIXT car rental

Discounts on NRMA rewards and services

Progressive flexibility

Job summary

NRMA Group is seeking a Portfolio Planning and Delivery Manager to lead the Roadside portfolio of initiatives, ensuring prioritised, coordinated and successful delivery into frontline operations. You will combine people leadership with hands-on program delivery to drive readiness and manage change impacts.

You will partner with Operations, Digital, Technology and Finance to support investment decisions and build a high-performing team focused on practical, customer-centric outcomes across

Qualifications

• Experience leading portfolios, programs or large-scale initiatives in complex operations.
• Strong strategic planning and prioritisation to align stakeholders with business objectives.
• Proven people leadership with a track record of developing teams and delivering results.

Responsibilities

• Lead Roadside annual planning, turning strategic priorities into an executable roadmap.
• Manage a portfolio of initiatives with prioritisation, sequencing and dependencies.
• Align Operations, Digital, Tech and Finance for investment decisions and delivery outcomes.
• Provide governance through reporting, risk management and executive communications.
• Lead complex initiatives from concept to implementation with practical, customer-focused outcomes.
• Drive readiness activities including testing, process readiness and transition planning.
• Build relationships with cross-functional teams to enable successful change.
• Lead, coach and develop a small team to foster a high-performance culture.

Skills

Portfolio leadership

Strategic planning

People leadership

Stakeholder engagement

Governance & reporting

Delivery management

Change management

Cross-functional collaboration

Job description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

As our Portfolio Planning and Delivery Manager,you'll lead the Roadside portfolio of initiatives, ensuring programs are prioritised, coordinated and successfully delivered into frontline operations. Combining people leadership with hands‑on program delivery, you'll work across the business to drive operational readiness, manage change impacts and bring complex initiatives to life. This is a unique opportunity to influence strategic outcomes, lead a high‑performing team and help shape the future of Roadside services.

What You'll Do

• Lead Roadside's annual planning process, partnering with senior leaders to turn strategic priorities into a clear, prioritised and executable roadmap.
• Manage a portfolio of initiatives, ensuring effective prioritisation, sequencing, dependency management and visibility of delivery impacts across the business.
• Align stakeholders across Operations, Digital, Technology and Finance to support investment decisions, business case development and successful delivery outcomes.
• Provide portfolio governance through reporting, risk management, decision‑making forums and executive-level communications.
• Lead complex business initiatives from concept through to implementation, ensuring solutions are practical, customer‑focused and operationally effective.
• Drive operational readiness activities, including testing, process readiness, stakeholder engagement and transition planning for new initiatives.
• Build strong relationships with cross-functional teams and subject matter experts to deliver successful change and business outcomes.
• Lead, coach and develop a small team, creating accountability, capability growth and a high‑performance culture.

What You'll Bring

• Experience leading portfolios, programs or large‑scale business initiatives within complex operational environments.
• Strong strategic planning and prioritisation skills, with the ability to balance competing demands and align stakeholders to business objectives.
• Proven people leadership experience, with a track record of developing teams and delivering results through others.
• Exceptional stakeholder engagement and communication skills, including the ability to influence and align senior leaders and cross‑functional teams.
• Experience managing governance processes, reporting, risks and dependencies across multiple concurrent initiatives.
• Strong commercial and delivery acumen, with experience supporting business case development, investment planning and decision‑making.
• The ability to assess change impacts, manage operational readiness and ensure successful implementation of business initiatives.
• Exposure to service operations, contact centres, operational readiness, change management or service delivery environments will be highly regarded. As part of our recruitment process, successful applicants will be required to complete pre‑employment checks.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

Progressive flexibility, leave and well-being benefits to balance all of life's priorities

Travel discounts on SIXT car rental, cruises, and accommodation at our award‑winning NRMA Holiday Parks and Resorts

Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more

Discounts on a range of NRMA personal insurance products including car, home & travel

Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Join the NRMA and grow your career with us.