Manager Client Access

Omnia Community Health; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Generous salary packaging

Flexibile working arrangements

Full salary packaging benefits plus up

Supervision and professional support

Purchased leave

Employee counselling program

Fitness Passport program

Job summary

Omnia Community Health is seeking an experienced Manager Client Access to shape the organisation-wide intake function across multiple sites in Victoria. You will lead the integrated Client Access model, ensuring timely, equitable access to health and community services while championing person-centred care and health equity.

Reporting to the Executive Director People and Corporate, you will oversee Reception, General Intake and NDIS Intake, drive workforce capability, governance and executive

Qualifications

• Significant leadership experience in client access, intake, reception, service coordination.
• Experience leading operational and service improvement initiatives.
• Proven performance management and change management capabilities.
• Ability to use data and insights to drive decisions.
• Excellent communication and stakeholder engagement.
• Commitment to person-centred practice and health equity.
• Tertiary qualifications in health, management or business favored.

Responsibilities

• Lead and continuously improve the integrated Client Access operating model.
• Drive service excellence across Reception, General Intake and NDIS Intake.
• Strengthen partnerships between Client Access and Service Delivery.
• Monitor performance, demand, capacity and client experience measures.
• Oversee people leadership, quality, risk, compliance and continuity.

Skills

Leadership experience

Client access

Service coordination

Data-driven decisions

Stakeholder engagement

Communication skills

Health equity

Education

Relevant tertiary qualifications

Job description

• Strategic leadership opportunity in a newly merged community health organisation.
• Build the future of Client Access through innovation, service redesign and high-performing teams.

Join Our Team at Omnia CommunityHealth

Omnia Community Health was established through the merger inJanuary 2026 of Sunbury and Cobaw Community Health and Nexus PrimaryHealth. Bringing together the deep community connections, shared valuesand specialist expertise of both organisations, Omnia builds on more than 50years of experience delivering health and wellbeing services within the not-for-profit sector.

We offer a broad range of services across the lifespanincluding general practice, allied health, disability support, mental health,early childhood, family services, aged care and community wellbeing.These services are delivered from our sites in Broadford, Kinglake,Kyneton, Romsey, Seymour, Sunbury and Wallan, with additional outreach acrosssurrounding communities.

We are committed to enhancing access to safe, high-quality,and sustainable health and community services across the Hume, Macedon Ranges,Mitchell, Murrindindi and Strathbogie local government areas.

About the Role

We are seeking an experienced and innovative Manager Client Access to lead our organisation-wide Client Access function. This is a rare opportunity to shape how people access health and community services across a large, multi-site organisation and drive improvements that make a real difference to client journeys and outcomes.

Reporting to the Executive Director People and Corporate, you will provide strategic leadership and operational oversight of Omnia's Reception, General Intake and NDIS Intake functions. You'll lead the implementation and ongoing refinement of our integrated Client Access model, ensuring clients receive timely, equitable and coordinated access to the services they need.

Lead workforce capability, governance and strategic performance by overseeing people leadership, quality, risk, compliance, business continuity and executive reporting. A commitment to person-centred service delivery, inclusion, equity and the principles of community health.

About You

Working closely with service delivery leaders, executives and frontline teams, you will:

• Lead and continuously improve Omnia's integrated Client Access operating model
• Drive service excellence across Reception, General Intake and NDIS Intake
• Strengthen partnerships between Client Access and Service Delivery Teams
• Monitor performance, demand, capacity and client experience measures
• Lead workforce capability, governance and strategic performance by overseeing people leadership, quality, risk, compliance, business continuity and executive reporting.

You are a collaborative and strategic leader who thrives in complex service environments and is passionate about improving access to services for diverse communities.

You will bring:

• Significant leadership experience in client access, intake, reception, service coordination, health, community services or a related environment
• Strong experience leading operational and service improvement initiatives
• Demonstrated success in performance management, workforce leadership and change management
• Experience using data and insights to drive decision-making and service improvement
• Exceptional communication, relationship-building and stakeholder engagement skills
• A commitment to person-centred practice, inclusion and health equity.
• Relevant tertiary qualifications in health, management, business or a related discipline will be highly regarded

Experience

Significant experience leading client access, intake, reception, service coordination or customer-facing functions within health, community services or a comparable multi-site environment.

Experience developing and implementing service delivery models, operational frameworks and continuous improvement initiative.

Benefits and Perks

Our benefits enhance everyday wellbeing and encourage you to take time to make a difference in the community:

• Generous salary packaging and flexible working arrangements. In addition to your salary and superannuation, you’ll also receive 17.5% leave loading and access to the full $15,900 salary packaging benefits plus up to $2,650 meals and entertainment packaging benefits.
• Supervision embedded and valued within the team and support with your professional development.
• The option to access purchased leave.
• Free professional counselling from our world class employee assistance program.
• Access to the Fitness Passport program (subsidised access to selected gyms across Victoria) and organisational-led employee wellbeing initiatives such as virtual challenges and all-staff development day.

Further Information

For a confidential discussion, please contact Peta Jennings- Executive Director People and Corporate at *************@omniach.org.au