Manager, Business Sales Centre

Origin; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Paid parental leave

Flexible return options

Central CBD location with parking

Additional leave

Origin Foundation community programs

Electricity/gas/internet discounts

EV car subscriptions

Job summary

Origin in Melbourne is seeking a Sales Manager to lead a high-performing LPG sales team across inbound and outbound channels, shaping account management, retention and growth for a substantial SME and commercial portfolio. You’ll build genuine account management discipline, connect with regional leaders, and ensure field, phone and digital channels work together.

Expect to visit terminals and regional teams to translate field insights into centre operations.

Qualifications

• Experience leading phone-based or field-based sales teams.
• Ability to build account management frameworks.
• Comfort engaging with stakeholders across field, phone and digital channels.
• Strong people leadership and mentoring of team leaders.
• Excellent communication and stakeholder management.
• Ability to operate in a fast-paced contact-centre environment.

Responsibilities

• Lead a team of five Premium Business Consultants and two Team Leaders across inbound and outbound sales.
• Shape account management, retention and growth strategies for a large SME and commercial portfolio.
• Develop and implement cross-channel sales approaches spanning field, phone and digital channels.
• Spend time visiting terminals and regional teams to align operations with sales strategy.
• Drive a stronger retention and account management focus within the team.
• Collaborate with regional sales leaders to optimize performance.

Skills

Sales leadership

Account management

Stakeholder management

People leadership

Contact centre

Communication

Job description

• Lead and develop a high-performing LPG sales team across inbound and outbound channels
• Shape account management, retention and growth across a substantial commercial customer portfolio

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role:

The Business Sales Centre sits at the heart of Origin’s LPG business, supporting our regional field sales teams to deliver on national growth and retention targets.

As Sales Manager, you’ll lead a team of five Premium Business Consultants and two Team Leaders covering inbound and outbound sales, working across a substantial portfolio of SME and commercial customers.

This is a role for someone who leads like a sales manager first – building a genuine account management discipline within the team, connecting closely with our regional sales leaders, and getting out into the business to understand how our field, phone and digital channels work together.

You’ll spend time visiting terminals and regional teams, bringing that connection back into how the Business Sales Centre operates.

Why this role matters?

This role sits at the intersection of Origin’s phone, field and digital sales channels for our LPG commercial customer base.

You’ll help drive a stronger retention and account management focus across the team’s dedicated account managers, while supporting a shift toward more efficient service through digital and CX channels.

It’s a genuine opportunity to shape how a high-performing, well-established team operates, and to build the commercial rigour that sets up the next chapter of growth for the business.

What will you bring?

• A track record leading and coaching phone-based or field-based sales teams, with strong commercial instincts
• Experience building account management frameworks and driving a proactive, disciplined approach to portfolio management
• Confidence connecting with stakeholders across field, phone and digital sales channels, and a willingness to get out into the business to understand how it all works
• Strong people leadership skills, with experience developing and mentoring team leaders
• Comfort operating in a contact-centre environment, without losing sight of the sales fundamentals
• Great communication and stakeholder management skills, and genuine curiosity about our LPG business and customers

So, why join us?

• 21 weeks of paid parental leave for primary carers with flexible return options.
• Thrive in a culture of personal and professional growth.
• Enjoy a central CBD location with access to parking and public transport.
• Purchase up to four additional weeks of leave annually.
• Engage in opportunities through the Origin Foundation to support your community.
• Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an Origin employee.
• Explore unique and cost-effective employee EV Car subscriptions.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here’s a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.