Managed Services Analyst

FIS; Sydney; Hybrid; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Subsidised medical and personal insur?

Hybrid work setup

Broad opportunities

Job summary

FIS in Sydney is seeking a Managed Services Analyst to run the payments platform, coordinating with business analysts, product teams and offshore staff to deliver high-quality managed services. You will drive analysis and design of technical solutions aligning with IT strategies and FIS standards.

You will bring 10+ years in a similar role, strong C++ and Unix/Linux skills, and experience with multi-tenant platforms, scheme compliance, and production support. A hybrid work setup is offered.

Qualifications

• Over 10 years in a similar role with Australian working rights.
• Payment domain and card schemes knowledge.
• Experience delivering product-based services for managed payments platforms.

Responsibilities

• Lead all deliveries and development for the payments as a service platform.
• Provide production support on a rostered basis with offshore and local teams.
• Drive end-to-end project delivery from requirements to implementations.

Skills

C++

Unix/Linux

Oracle

SQL

Perl scripting

Shell scripting

Java UI

Mainframe

Leadership

Project delivery

Tools

DataNavigator

IST MAS

Clearing products

Job description

Working on major payment projects with significant banking clients you will be involved delivering quality managed services involving installation, compliance, stabilisation, design, code, testing, implementing, maintenance, and production support of in-house products and applications software that needs to be delivered on time and within budget.

What you will be doing:

As a Managed Services Analyst you will be focused on the ‘run’ aspect of our managed services contract where you will work closely with customers, business analysts, product teams and other stakeholders to deliver quality managed services. You will drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards. You will also be:

• Leading all the deliveries and development for our payment as a service managed services platform for all the payments products hosted in a multi-tenant platform. Involving in delivering enhancements while maintaining annual product updates and scheme compliances

• Team lead (both offshore and local) and providing production support on a rostered basis with offshore developers and product teams to ensure customers’ service levels are met.

• End to end project delivery responsibilities – initial requirement refinement, estimates, designs, build, testing support and implementations.

• Working cohesively and follow‑up with various stakeholders and external product development teams to ensure quality deliverables and timeline are met.

• Participate in project enchantments work and ensure seamless transition to the run space.

What you bring:

• Payment domain and card schemes knowledge and experience

• Experience with product‑based deliveries and maintenance

• 10+ years of experience in a similar role with Australian working rights.

• Strong sense of people leadership, project deliveries and technical solution designs.

• Technologies – you must have strong C++ experience along with Unix/Linux, Oracle, SQL, Perl scripting, Shell scripting and Java for UI development. Mainframe experience is highly desirable or learn on spot.

• ‘Can Do’ attitude, loads of initiative, positive, ownership, accountability, multi‑tasking, passionate are some traits we after.

• Strong analytical and problem solving skills with urge to continuous learning attitude.

Highly Desirable if you have:

• Experience with FIS’ DataNavigator , IST MAS & Clearing product suites.

• Mainframe experience (or willingness to learn to support)

• Experience working with any payment switches.

What we offer you:

• Competitive salary & attractive benefits including subsidised medical and personal insurances

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a hybrid work set up

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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