Major Incident Commander

Datacom Connect; Perth; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataC​a

Ongoing learning and career dev

Access to learning platforms

Recognition programs

Job summary

Datacom in Australia is seeking a Major Incident Manager to lead the response to major incidents across the full lifecycle, coordinating technical teams, vendors and stakeholders to drive timely resolution. The role emphasizes governance, post-incident reviews and continuous improvement, with no direct reports but strong cross-functional leadership.

Applicants must be Australian citizens. This position requires experience across IT infrastructure and applications, and a collaborative approach

Qualifications

• Three+ years in a corporate IT environment
• Minimum two years in Major Incident Management
• Proven experience leading major incidents in multi-vendor environments
• Understanding of IT architecture across infrastructure and applications
• Strong verbal and written communication skills
• Calm under pressure with decisive leadership
• Strong analytical and problem-solving skills
• Excellent stakeholder and customer relationship management
• Collaborative across large, distributed teams
• ITIL Foundation certification

Responsibilities

• Serve as the primary contact during major incidents with structured leadership
• Coordinate technical teams and vendors to minimise service impact
• Lead incident triage calls and track progress to resolution
• Provide timely updates to customers, senior management and stakeholders
• Ensure incident records are accurate throughout the lifecycle
• Manage escalations per the escalation process
• Produce post-incident reports and lead reviews
• Maintain governance of the Major Incident Management process
• Collaborate with Problem, Change, Service Desk and technical teams
• Participate in the Major Incident Management on-call roster

Skills

ITIL Foundation

Strong communication

Leadership

Cross-functional collaboration

Education

Bachelor’s degree in IT or related field

Job description

Datacom in Australia is seeking a Major Incident Manager to lead the response to major incidents across the full lifecycle, coordinating technical teams, vendors and stakeholders to drive timely resolution. The role emphasizes governance, post-incident reviews and continuous improvement, with no direct reports but strong cross-functional leadership.

Applicants must be Australian citizens. This position requires experience across IT infrastructure and applications, and a collaborative approach