Senior Major Incident Lead: Rapid Cross‑Team Response

Datacom Connect; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataCaр

Learning & certifications

Future skills training

Recognition programs

Employee discounts

Meaningful work

Job summary

Datacom is seeking a skilled Major Incident Manager in Australia to lead the end-to-end response to major IT incidents. You will coordinate cross-functional teams, vendors, and stakeholders, maintaining clear communication and driving rapid resolution.

You will strengthen incident management practices, deliver post-incident reviews, and ensure governance across the process. The role emphasizes cross-functional collaboration and customer engagement.

Qualifications

• Experience in corporate IT environments with cross-functional teams.
• Strong leadership and governance capabilities.
• Excellent written and verbal communication skills.
• Ability to explain complex technical information to varied audiences.
• Proven track record in managing major incidents in multi-vendor settings.

Responsibilities

• Serve as primary contact during major incidents and lead structured response.
• Coordinate technical teams and third-party vendors to restore services quickly.
• Lead incident triage calls and track actions to resolution.
• Provide timely updates to customers, management, and stakeholders.
• Ensure incident records are accurate and updated throughout lifecycle.
• Produce post-incident reports and drive lessons learned for improvement.

Skills

Leadership

Stakeholder management

Incident response

Communication

Cross-functional collaboration

Calm under pressure

Education

Bachelor’s degree in Business/IT/Engineering

ITIL Foundation certification

Job description

Datacom is seeking a skilled Major Incident Manager in Australia to lead the end-to-end response to major IT incidents. You will coordinate cross-functional teams, vendors, and stakeholders, maintaining clear communication and driving rapid resolution.

You will strengthen incident management practices, deliver post-incident reviews, and ensure governance across the process. The role emphasizes cross-functional collaboration and customer engagement.