Major Account Manager

Premier Waste Management; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Motor vehicle allowance

Commission

Job summary

Waste Services Group (WSG) is seeking an Account Manager to nurture and grow a Broker portfolio, acting as the trusted point of contact and driving value for both customers and the business.

You will manage service performance, resolve issues, and identify upsell and renewal opportunities while maintaining strong relationships across internal teams. This role emphasizes accountability, collaboration, and a customer-centric approach within a national business.”

Qualifications

• 2–4 years' experience in Account Management or Customer Success.
• Experience managing a portfolio of accounts independently.
• Proficient in using a CRM to manage records.
• Commercially minded with ability to identify growth opportunities.
• Collaborative, relationship-first approach with customers and internal teams.
• Proactive in identifying commercial risks and protecting revenue.
• Attractive salary package includes motor vehicle allowance and commission.
• Join a national business backed by a global investment firm.
• Brand with commitment to quality service and sustainability.
• Career development with training, mentoring and coaching.
• Collaborative and supportive environment where you feel valued.
• Opportunity to be part of a business with a genuine focus on sustainability.

Responsibilities

• Manage and grow a portfolio of Broker accounts, meeting revenue targets.
• Act as the primary point of contact for your accounts, monitoring service performance, resolving issues promptly, and coordinating with internal teams as needed.
• Identify opportunities to grow accounts through upselling, cross-selling and renewals, and address commercial risks early.
• Conduct regular customer reviews and site visits to understand evolving needs and ensure services remain fit for purpose.
• Maintain clear and accurate CRM records, account plans and documentation, logging activity and next steps accordingly.
• Own complaints and escalations through to resolution, working with internal teams to meet customer expectations.

Skills

Account Management

Customer Success

CRM proficiency

Commercial awareness

Relationship building

Problem solving

Upselling & cross-selling

Revenue forecasting

Tools

CRM software

Job description

Waste Services Group (WSG) is one of Australia’s leading integrated waste and resource recovery providers, delivering tailored collection, specialised and managed services solutions for businesses across the SME market.

Backed by global investment and continuing to grow across Australia, WSG is entering an exciting next chapter — with sustainability, innovation and customer impact at the heart of what we do.

About the Role

• We're looking for a relationship-driven Account Manager to nurture and grow our existing Broker portfolio. You will ensure the portfolio is running smoothly, identify opportunities for growth, and act as the trusted point of contact.
• This is an exciting opportunity for a customer-focused and commercially astute professional who enjoys being a reliable partner to their customers, proactively solving problems and identifying opportunities that drive value for both the customer and the business.

Key Responsibilities

• Manage and grow a portfolio of Broker accounts, meeting revenue targets while maintaining strong, commercially sound relationships
• Act as the primary point of contact for your accounts, monitoring service performance, resolving issues promptly, and coordinating with internal teams as needed
• Identify opportunities to grow accounts through upselling, cross-selling and renewals, and address commercial risks early
• Conduct regular customer reviews and site visits to understand evolving needs and ensure services remain fit for purpose
• Maintain clear and accurate CRM records, account plans and documentation, logging activity and next steps accordingly
• Own complaints and escalations through to resolution, working with internal teams to meet customer expectations

About You

• 2–4 years' experience in an Account Management or Customer Success role, ideally within the Waste industry or a related service-based industry
• Proven ability to manage a portfolio of accounts independently, balancing day-to-day service needs with longer-term growth
• Experience using a CRM to manage account and customer records accurately and consistently
• Commercially minded, with the ability to identify profitable growth opportunities
• A collaborative, relationship-first approach with both customers and internal teams
• A proactive mindset, quick to identify commercial risks and take timely action to protect revenue
• Attractive salary package including a motor vehicle allowance and commission
• Join a growing, national business backed by a global investment firm
• Represent a well-known, trusted brand backed by a genuine commitment to quality service
• Career development - development plans that incorporate in-house training, mentoring and on-the-job skill development and coaching
• A collaborative and supportive environment where you will feel valued and part of the team
• The opportunity to be part of a business with a genuine focus on sustainability and environmental impact