Maintenance Support Officer

Ventia; Brisbane; Hybrid; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Hybrid work arrangement

Private health insurance discount

Parental leave

Job summary

Ventia is seeking a Maintenance Support Officer to enable efficient maintenance delivery through governance, data integrity and work order management. You will support Planning and Stores to ensure compliance, accuracy and reliable records across maintenance activities.

Working with Maximo (AMIS) and coordinating with Transurban and internal stakeholders, you will drive assurance, improve operational efficiency and contribute to continuous improvement across the maintenance lifecycle.

Qualifications

• Experience in a maintenance environment.
• Strong communication and stakeholder management skills.
• Analytical mindset with ability to write reports.

Responsibilities

• Provide work order management support to delivery, technical and administrative teams.
• Coordinate work allocation and ensure timely completion of project checklists.
• Analyse work orders and support planning, KPI compliance.
• Conduct data audits and maintain accurate system records.
• Support Maximo (AMIS) system and provide training ideas for improvement.

Skills

Work order management

Maximo AMIS

Data analysis

Stakeholder engagement

Documentation

Tools

IBM Maximo

Job description

1d ago , from Ventia Services Group Limited

Join us as a Maintenance Support Officer, playing a key role in enabling effective maintenance delivery through strong systems governance, data integrity, and work order management. You will support Planning and Stores to ensure maintenance activities are well-coordinated, compliant, and supported by accurate, reliable records.

By maintaining the quality and integrity of TAPs, permits, and maintenance documentation, you will help minimise delivery risks, strengthen compliance, and support contractual outcomes. Working across Maximo (AMIS) and in close collaboration with Transurban, and internal stakeholders, you will drive assurance, improve operational efficiency, and contribute to continuous improvement across the maintenance lifecycle.

Why Join Us?

• Flexibility that works for you – Enjoy flexible office locations and one day of working from home per week after successfully completing probation.
• A great work-life balance – Make the most of an early start, with working hours of 7 am to 3 pm.
• Invest in your growth – Access genuine career development opportunities through tailored training, coaching and ongoing professional development.
• Benefits that make a difference – Enjoy a range of Ventia employee benefits, including discounted private health insurance, paid parental leave, Fitness Passport, discounted travel and more.

Key Accountabilities

• Provide work order management support, training and guidance to delivery, technical and administrative teams.
• Coordinate work allocation and ensure timely completion of daily, weekly and monthly project checklists.
• Support supervisors and technicians with systems, processes and best practices.
• Analyse work orders, generate Daily Maintenance Due Reports and support daily crew allocations to assist planning, performance monitoring and KPI compliance.
• Identify defective records, raise follow-up work orders and elevate AIMS issues affecting work order processing.
• Monitor overdue and outstanding work orders, material availability and fleet records, ensuring data accuracy and timely stakeholder updates.
• Provide Maximo (AMIS) system support, advice, training and recommendations for improvement.
• Conduct AIMS/Maximo data audits and reviews to ensure accuracy, completeness and compliance.
• Coordinate the collection and entry of missing maintenance information and maintain accurate system records.
• Ensure required monthly TAPs and permits are completed accurately and on time.
• Investigate ATA compliance issues and non-conformances, supporting corrective actions and compliance requirements.
• Streamline information flows, standardise processes and identify opportunities for continuous improvement.
• Respond to requests from internal teams, clients, auditors and compliance bodies, ensuring timely communication and resolution of issues.
• Undertake additional maintenance planning, administration and operational support duties as directed by the Planning and Support Manager.

About You

• Demonstrates initiative, resilience, accountability, integrity and a commitment to excellence.
• Experience working in a similar maintenance environment.
• Excellent communication, client engagement and stakeholder relationship management skills.
• Strong analytical, strategic thinking, problem-solving and report-writing capabilities.
• Experience with asset management systems, including IBM Maximo, data analysis and reporting.
• Ability to understand client requirements and contractual obligations, ensuring quality outcomes and continuous improvement.
• Strong attention to detail and the ability to develop and implement effective asset management practices.
• Proficient in Microsoft Office applications, including Word, Excel – intermediate level, Outlook and PowerPoint.
• Strong safety awareness and compliance with workplace policies and procedures.

About VentiaAs a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential. Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.