Maintenance Officer

Wyndham; Whitsunday Regional; On-site; AUD 65,000 - 75,000; Full time

Job summary

Travel + Leisure Co. is seeking a Maintenance Officer to perform maintenance across the property, ensuring day-to-day functionality and asset protection. You will work with the maintenance team and other departments to minimise guest disruption and support energy-saving initiatives.

Responsibilities include preventive maintenance, reactive repairs, and minor projects, plus using MEX CMMS to track work orders and expenses. On-call availability and a proactive service mindset are essential.

Qualifications

• Ability to perform basic plumbing, carpentry, painting, appliance and electrical repairs as legally allowed.
• Ability to use and care for tools and equipment.
• Available on-call.
• Ability to perform routine maintenance of pool and spa.
• Deliver exceptional customer service to owners and guests.
• Ability to work effectively and productively in a fast paced, constantly changing environment.
• Actively participate in reactive, preventative and capex works using MEX as a CMMS.
• Encourage teamwork.

Responsibilities

• Performs apartment and room maintenance checks and repairs.
• Actively participate as a member of the Maintenance Team to ensure departmental productivity and efficiency in dealing with all maintenance requests and facility management in accordance with the maintenance section of the Wyndham Property Operational Standards Manual.
• Utilise MEX in accordance with the MEX Standard Operating Procedure to attend to reactive maintenance in a timely manner (Job Request).
• Execute minor projects.
• Carry out Preventative Maintenance and Inspections.
• Capture chargeable maintenance expenses.
• Assist in managing the Assets Register for the site.
• Participate in room deep cleans.
• Assist in maintaining a catalogue of required materials and conduct stocktake.
• Close off Work Orders and add labour.
• Work closely with Housekeeping, Sales, Resort Management, Front Office and Food & Beverage to ensure minimal disruption to guests while carrying out repairs.

Skills

Plumbing basics

Carpentry basics

Painting basics

Electrical repairs

Appliance repairs

Driver's licence

Computer skills

Tools

MEX CMMS

Job description

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Maintenance Officer

POSITION REPORTS TO: Maintenance Manager/Maintenance Supervisor, General Manager/Resort Manager

Indirect: OH&S Committee

KEY RELATIONSHIPS: Resort Team

PRIMARY OBJECTIVES: At Travel + Leisure Co. our vision is to put the World on Vacation, in your positon as the Maintenance Officer you will be responsible for performaing maintenance tasks throughout the property, including all maintenance issues, day to day functionality of the property and the protection of the asset to ensure it retains long-term viability.

Our Values are the HEART of Travel + Leisure Co., the beliefs of our global team that define what we recognize as important, meaningful and right:

• Hospitality - treating everyone like family
• Engagement - delivering our promise
• Accountability - owning our impact
• Respect - considering others in every interaction
• Teamwork - succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

Operations:

• Performs apartment and room maintenance checks and repairs
• Activly participate as a member of the Maintenance Team to ensure departmental productivity and efficiency in dealing with all maintenance requests and facility management in accordance with the maintenance section of the Wyndham Property Operational Standards Manual.
• Utilise MEX in accordance with the MEX Standard Operating Procedure to a ttend to reactive maintenance in a timely manner (Job Request)
• Execute minor projects
• Carryout Preventative Maintenance and Inspections
• Capture chargeable maintenance expenses
• Assist in managing the Assets Register for the site
• Participate in room deep cleans
• Assist in maintaining a catalogue of required materials and conduct stocktake
• Close off Work Orders and add labour
• Work closely with Housekeeping, Sales, Resort Management, Front Office and Food & Beverage to ensure minimal disruption to guests while carrying out repairs.

General:

• Participate in mandatory and additional learning to keep informed regarding company policy, management techniques and industry best practices for you and your team.
• Embrace change and demonstrates a commitment to continuous improvement.
• Ensure that all company policies and procedures are understood demonstrate your understanding through the performance of your duties.
• Active assist the Wyndham Green program and provide input to the team in regard to energy saving efficiencies and initiatives.

Customer Service:

• Respond to all guest requests in a timely manner to ensure memorable customer experience
• Adopt the Hospitality with HEART culture in regard to your personal presentation, interdepartmental interaction, networking and job request responses.
• Display innovation through inspiring, creating and improving processes and products.

OH&S

• Take all actions to ensure the property in good working condition with due regard to the health and safety of all persons.
• Comply with industry best practice and company policy regarding all aspects of WH&S and fire safety for yourself and all other persons.

KEY POSITION CRITERIA:

• Ability to perform basic plumbing, carpentry, painting, appliance and electrical repairs as legally allowed
• Ability to use and care for tools and equipment
• Available on-call
• Ability to perform routine maintenance of pool and spa
• Deliver exceptional customer service to owners and guests
• Ability to work effectively and productively in a fast paced, constantly changing environment
• Actively participate in reactive, preventative and capex works using MEX as a CMMS
• Encourage team work
• Effectively interact with the resort/departmental managers and their teams
• Communicate effectively with staff and guests
• Recognise and solve problems in the workplace
• Hold a valid Driver's licence
• Moderate computer skills to be able to interact with MEX on a daily basis, receive and send emails with photos and attachments. Supply details and comments in Word format
• Workplace health and safety preffered certificates (desirable)
• Demonstrated empathy and the ability to build upon other people's ideas
• Proven ability to implement alternative methods to achieve goals in the face of obstacles
• Ability to meet tight reporting deadlines without compromising quality
• modderate time management and organizational skills
• Display an effective degree of professionalism

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate tog