Maintenance Manager (ICT)

Arrpwere Consulting; Canberra; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Career development

Job summary

Arrpwere Consulting seeks an experienced Maintenance Manager to lead ICT maintenance across CTS, CMS and CDSS, from development through production. You will plan, schedule, and monitor activities to meet timelines, budgets and quality standards while coordinating resources to support operations.

The role requires strong Defence background, systems engineering experience and high-level communication with stakeholders across multiple streams and teams. Canberra-based position with on-site duties.

Qualifications

• Degree or diploma in ICT systems engineering or related field required.
• Essential ICT experience and defence sector background.
• Experience in maintenance management for ICT/ADF systems.
• Strong management and communication skills.

Responsibilities

• Lead, plan, execute and monitor ICT maintenance activities across multiple systems.
• Coordinate regional Field Service Representatives and align with Product Managers.
• Develop and maintain Maintenance Plans (TMP) and update policies.
• Provide Level 1/2 support and ensure timely issue resolution.
• Track faults and defects, report progress to stakeholders.

Skills

ICT systems engineering

Maintenance management

Stakeholder management

Team leadership

Communication

Education

Bachelor's degree in ICT/Engineering

Regulatory frameworks knowledge

Tools

Maintenance Management System (MMS)

Job description

The role involves leading, planning, executing, managing and monitoring ongoing maintenance activities for Cyber Training Systems (CTS), Cyber Mission Systems (CMS), and Cyber Development Support Systems (CDSS), from development through to production.

The Maintenance Manager ensures maintenance activities are delivered in accordance with agreed timelines, priorities, quality standards and budgets, while effectively coordinating resources and monitoring progress to support operational requirements.

Key responsibilities

Actively work with stakeholders to deliver on the technical challenges that arise in the delivery of day to day operations – across multiple systems and streams.

Manage and task the regional Field Service Representatives (FSRs).

Work closely with the Maintenance Controller to orchestrate maintenance activities.

Development and ongoing improvements of the Maintenance Management System (MMS) and associated policy and procedures.

Provide support assurance Level 1 and Level 2 support for all products.

Coordinate Field Service Representative support for product delivery as agreed with Product Managers.

Establish and maintain Technical Maintenance Plans (TMP) for all project material systems including routine, system updates and defect/fault activities.

Manage maintenance logs and report on faults and defects reported by stakeholders.

Engage with the Engineering Services Team to ensure that systems remain aligned to the agreed technical baseline, and any compliance issues are flagged for action.

Monitor, manage and resolve Departments Support Portal tickets

About you

Qualification (e.g. Degree, Diploma, Cert IV) in ICT Systems Engineering or related field (essential).

Qualification in any Technical Regulatory Frameworks (desirable)

Demonstrated ICT experience (essential)

Experience in maintenance manager role for ICT and/or ADF systems (essential)

Systems Engineering and/or Systems Maintenance experience (essential)

Strong Defence background (essential)

High level management and communication skills (essential)

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