Machine Performance Specialist

O'Connors; Ballarat; On-site; AUD 90,000 - 120,000; Full time

Job summary

O’Connors is seeking a Machine Performance Specialist to join our growing Support Team. You will support customers and internal teams, drive machine performance, and contribute to cutting-edge agricultural technology solutions across our dealership network.

The role involves delivering training, troubleshooting complex technical issues, and collaborating with departments to ensure excellent service delivery. Flexibility on location is offered for the right candidate.

Qualifications

• Proven experience in agricultural machinery, Precision Ag, or technical support roles.
• Strong problem-solving and diagnostic capability.
• Willingness to travel across dealership network as required.

Responsibilities

• Provide specialist support to internal teams and customers via the Support Centre platform.
• Deliver training and build capability across teams and customers.
• Support troubleshooting and resolution of complex technical issues.
• Support machine performance, diagnostics and field engagement.
• Develop and maintain technical and operational reference materials.
• Collaborate across departments to ensure consistent service delivery.
• Focus on areas such as Precision Ag technology, telematics, automation and data systems.

Skills

Agricultural machinery experience

Precision Ag

Technical support

Job description

O’Connors is part of the largest global CNH Dealer network, delivering cutting-edge agricultural machinery and technology solutions across Australia. As part of an international company with a strong local presence, we’re committed to innovation, customer service, and continuous improvement.

About the Role

We’re growing the O’Connors Support Team and are looking for experienced professionals to join us in delivering industry-leading support throughout our dealership network. We are looking for a Machine Performance Specialist.

As part of our modern, connected Support Centre, you’ll play a key role in supporting customers and internal teams, driving machine performance, and delivering leading-edge agricultural technology solutions.

Key Responsibilities

• Provide specialist support to internal teams and customers via our Support Centre platform
• Deliver training and build capability across teams and customers
• Support the troubleshooting and resolution of complex technical or technology-related issues
• Support machine performance, diagnostics and field engagement
• Develop and maintain technical and operational reference materials
• Work collaboratively across departments to support consistent service delivery
• Depending on your specialisation, you’ll focus on areas such as:
• Precision Ag technology, telematics, automation and data systems
• Advanced diagnostics across machinery, electrical and hydraulic systems
• Maximising machine performance, training and performance benchmarking

What You’ll Bring

• Proven experience within agricultural machinery, Precision Ag, or technical support roles
• Strong problem-solving and diagnostic capability
• Confidence supporting and training both customers and internal teams
• A passion for technology, machinery performance, and continuous improvement
• Willingness to travel across our dealership network as required

What We Offer

• A company that continues to grow and expand in the Agricultural industry.
• Be part of a progressive, technology-driven support function.
• Enjoy career growth in a thriving business with a strong support network and a collaborative team environment that provides ongoing guidance and feedback to help you succeed.
• Work across a broad dealership network with diverse equipment and systems.
• Join a team that lives its values – honesty, continuous improvement, commitment, and strong relationships.
• Employee benefits and discounts

This role can be based at any of our dealerships, with flexibility on location for the right candidate.

Ready to take the next step in your Ag Tech career?

If you’re ready to be part of a high-performing support team driving innovation and customer success in agriculture, we’d love to hear from you.

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