LVP Intake Administration Officer (Identified) – Darwin

NAAFLS - Northern Australian Aboriginal Family Legal Services; Darwin; On-site; AUD 80,000 - 86,000; Full time

Benefits offered by this job

Time off in lieu

Travel allowance

Wellbeing leave

Training budget

Paid parental leave

Study leave

Defence leave

Job summary

The LVP Intake Administration Officer role at NAAFLS supports the Leaving Violence Program in Darwin. You will be the first point of contact for Aboriginal victim-survivors, handling intake, referrals, and records with sensitivity and cultural awareness.

Reporting to the LVP Manager, you will coordinate appointments, maintain confidential records, and work across legal, intake, and case-work teams to connect clients with appropriate services in a trauma‑informed environment.

Qualifications

• Experience in an administrative, reception, or client service role.
• Experience maintaining accurate records and handling confidential information.
• Strong organisational and time management skills.
• Computer literacy, including Microsoft Office and database/case management systems.
• Ability to work independently and within a multidisciplinary team.
• Commitment to culturally safe, trauma-informed, client-centred service.
• Must obtain a Working with Children Clearance and a satisfactory Criminal History Check.
• Qualifications in administration, community services, or related field.

Responsibilities

• Provide welcoming, trauma-informed first contact for clients.
• Assist with intake forms and schedule appointments.
• Maintain accurate client records in the case management system.
• Coordinate referrals and liaise with internal teams.

Skills

Admin experience

Client communication

Trauma-informed

Records management

MS Office

Case management systems

Organisational skills

Team collaboration

Independent work

Training willingness

WWCC & checks

Culturally safe service

Education

Administration qualification

Community services qualification

Tools

Microsoft Office

Case management systems

Job description

LVP Intake Administration Officer – Identified

• Posted on: 13 August 2026
• Job location: Darwin
• Remuneration: Salary $80,008.24 to $85,797.92 per annum (dependent on experience)
• Salary Packaging: As a Public Benevolent Institution (PBI) NAAFLS can offer up to $15,899 per annum of the salary, Tax-free as a fringe benefit (conditions apply)
• Hours of work: Monday to Friday - 8.15am to 4.21pm with 30mins lunch break
• Employment Type: Full-time ongoing position (subject to funding)
• Superannuation: 12%
• Leave Entitlement: 6 weeks per annum plus 17.5% leave loading
• Reports To: LVP Manager
• Probationary Period: 6 months
• Personal/Carer's Leave: 15 days per annum
• Additional Benefits: Time off in Lieu of Overtime, Travel Allowance, Wellbeing Leave - one day monthly, Individual annual training budget, Paid parental leave applicable to Primary or Secondary Carer (6 weeks paid after 12 months service), Study Leave, Defence Leave
• Mandatory Employment Requirements: Obtain a working with children clearance (WWCC), Obtain a clear Criminal History Check, Possess a current 'C' Class NT Drivers Licence
• Conditions of Employment: Social, Community, Home Care and Disability Services Industry Award 2010, National Employment Standards, Fair Work Act
• Special Measures: This position is identified for an Aboriginal and/or Torres Strait Islander person and is intended to constitute a special measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and section 57 of the Anti-Discrimination Act 1996 (NT)

ABOUT NAAFLS

NAAFLS is an Aboriginal Community Controlled Organisation (ACCO) and independent Family Violence Prevention Legal Service (FVPLS).

We are the only victim-based Aboriginal legal service in remote communities in the Top End region of the NT.

We have offices in Darwin (Larrakia land), Katherine (Jawoyn, Dagoman and Wardaman land) and Nhulunbuy (Yolŋu land), and service over 40 remote communities within the Top End region spanning from the Tiwi Islands down to Lajamanu, Wadeye and across to Borroloola. We provide culturally sensitive legal advice, assistance, representation, and support to Aboriginal and Torres Strait Islander people in Top End communities who have experienced domestic, family, and sexual violence.

We offer the unique opportunity to work collaboratively alongside client support officers and case workers, which are Aboriginal and Torres Strait Islander identified roles, to ensure that our service is culturally safe and holistic.

This holistic and culturally appropriate model of service sets us apart, seeking practical community-based solutions to the most complex legal problems.

Our primary practice areas are family law, child protection, and domestic violence; though we frequently intervene in coronial inquiries, parliamentary inquiries, and other administrative or criminal proceedings as required.

ABOUT THE ROLE

The LVP Intake Administration Officer provides administrative and operational support to the intake function within the Leaving Violence Program (LVP). The role is often the first point of contact for Aboriginal victim-survivors of domestic, family, and sexual violence (DFSV) accessing support through the Leaving Violence Program (LVP) and plays an important role in creating a safe, welcoming, and culturally responsive environment.

Reporting to the LVP Manager, the LVP Intake Administration Officer supports the coordination of client intake processes within the LVP. The role assists with referral and appointments, maintains accurate records, and works collaboratively with legal, intake, and case work teams to ensure clients are connected with appropriate services in a timely and culturally safe manner.

KEY RESPONSIBILITIES

1. Trauma-Informed Intake

• Provide a welcoming and culturally safe first point of contact for clients accessing NAAFLS services.
• Respond to telephone, email, and in-person enquiries in a professional, compassionate, and trauma-informed manner.
• Assist clients to complete intake forms and other documentation as required.
• Schedule appointments and coordinate referrals to legal, intake, and case work staff.
• Provide clients with clear information about NAAFLS services and processes.

2. Administrative Support

• Maintain accurate and up-to-date client records within the case management system.
• Prepare and manage intake documentation, correspondence, and filing.
• Monitor shared inboxes and assist with managing intake-related communications.
• Support data entry, reporting, and administrative processes required for service delivery and funding obligations.
• Ensure confidential information is handled in accordance with organisational policies and privacy requirements.

3. Intake Coordination and Referrals

• Assist with triaging enquiries and directing clients to the appropriate internal or external services.
• Support warm referrals and handovers between intake, legal, and case work teams.
• Liaise with community organisations, service providers, and referrers as directed.
• Escalate urgent or high-risk matters to appropriate staff members promptly.

4. Team and Operational Support

• Work collaboratively with multidisciplinary teams to support effective service delivery.
• Assist with office coordination tasks related to the intake function.
• Participate in team meetings, training, and professional development activities.
• Contribute to a culturally safe, respectful, and supportive workplace environment.
• Complete other duties as directed by the LVP Manager.

SELECTION CRITERIA

• Strong knowledge and understanding of the issues facing Aboriginal communities in the Top End of the Northern Territory, including the impacts and contributing factors of domestic, family, and sexual violence (DFSV).
• Demonstrated ability to communicate sensitively and effectively with Aboriginal clients and community members.
• Experience in an administrative, reception, or client service role.
• Experience maintaining accurate records and handling confidential information.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Demonstrated computer literacy, including experience using Microsoft Office and database or case management systems.
• Ability to work both independently and collaboratively within a multidisciplinary team.
• Commitment to culturally safe, trauma-informed, and client-centred service delivery.
• Willingness and ability to undertake professional development and training as required.
• Must obtain a Working with Children Clearance and a satisfactory Criminal History Check.
• Experience working within the community services, legal, health, or Aboriginal community-controlled sector.
• Understanding of the legal and support service system in relation to DFSV.
• Qualifications in administration, community services, or a related field.

While NAAFLS is an equal opportunity employer, Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.