Luxury Senior Sales Ambassador

Gregory Jewellers; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Gregory Jewellers, a leading prestige jeweller in Australia, seeks a Luxury Senior Sales Ambassador for its Bondi, Sydney store. You will deliver elevated client experiences, guide clients through fine jewellery and luxury watches, and support events and brand promotions.

This role requires weekends and late trading hours in a rotating schedule. Strong luxury retail or high-end sales experience, excellent communication, and a talent for building long-term client relationships are essential for

Qualifications

• Luxury retail experience in fine jewellery or premium watches is required.
• Proven ability to build repeat business through personalised service.
• Strong communication and interpersonal skills with professional grooming.

Responsibilities

• Greet clients and guide them through jewellery and watch selections with consultative service.
• Handle sales transactions and manage special orders.
• Maintain visual merchandising standards and assist with inventory care and security.

Skills

Luxury retail experience

Client relationship management

Excellent communication

Sales target attainment

Product knowledge (diamonds, watches)

Attention to detail

POS systems proficiency

CRM / clienteling

Teamwork & mentoring

Tools

Point-of-Sale systems

CRM software

Job description

Company Description

Gregory Jewellers is one of Australia’s leading prestige diamond jewellers, renowned for exceptional quality, craftsmanship, and personalised service. Family-owned since 1967, the second generation continues to uphold a strong legacy of excellence and integrity across 14 boutiques in New South Wales and Victoria, as well as an online boutique. The company offers one of the country’s largest live diamond inventories, alongside a key retail partner for renowned luxury watch brands. Guided by deep family values, the company actively supports community initiatives, including ongoing contributions to the Children’s Cancer Institute of Australia.

Role Description

The Luxury Senior Sales Ambassador is a full-time, on-site role based in BONDI Sydney, NSW, responsible for delivering an elevated client experience in a premium retail environment. This role involves welcoming clients, understanding their needs, and expertly guiding them through fine jewellery and luxury watch selections, ensuring personalised, consultative service. Day-to-day tasks include presenting and explaining product features, handling sales transactions, managing special orders, maintaining visual merchandising standards, and supporting inventory care and security procedures. The Senior Sales Ambassador will build and nurture long-term client relationships, proactively follow up with clients, and assist with events, in-store activations, and brand promotions. Collaboration with store management and colleagues to meet sales targets, uphold brand guidelines, and contribute to a positive, professional team culture is essential.

Qualifications

• Strong luxury retail or high-end sales experience, ideally in fine jewellery, diamonds, or premium watches.
• Proven client relationship management skills, with the ability to deliver personalised, consultative service and build repeat business.
• Excellent communication and interpersonal skills, including confident presentation, active listening, and professional grooming.
• Solid sales and negotiation capabilities, with experience working toward individual and store targets, KPIs, and conversion goals.
• Good product knowledge or the ability to quickly learn about diamonds, gemstones, precious metals, and luxury watch brands.
• Attention to detail in handling stock, documentation, and transactions, with high standards of accuracy and integrity.
• Comfort with point-of-sale systems and basic digital tools; willingness to use CRM or clienteling platforms where required.
• Ability to work on-site, including weekends, late trading hours, and public holidays as required in a rotating schedule.
• Demonstrated teamwork and collaboration skills, with a positive attitude and commitment to supporting colleagues and store leadership.
• Experience mentoring junior team members or leading by example in a luxury retail setting is highly regarded