Client Advisor - Queen Victoria Building

Browns Jewellers; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Browns Jewellers in Sydney, NSW, seeks an experienced Boutique Store Manager to lead a luxury jewellery team and deliver an exceptional client experience.

You will drive sales, mentor staff, maintain brand presentation, and build lasting relationships with clients while upholding the brand's luxury standards.

This leadership role requires 5+ years in retail management, ideally in jewellery, with availability for weekends and holidays.

Qualifications

• Leadership experience leading a team of 5+ people in a store setting.
• Strong business acumen and strategic thinking for boutique operations.
• Proven ability to drive sales and exceed targets in a luxury jewellery environment.
• Exceptional client-centric approach delivering personalised experiences.
• Impeccable grooming and presentation to uphold luxury brand standards.
• Fluent in English (written and spoken).
• Flexible to work retail hours, including weekends and public holidays.
• Motivated by building highly effective teams and passion for fine jewellery.

Responsibilities

• Provide strong leadership by setting a positive example and nurturing the team.
• Oversee all boutique operations, compliance, reporting and training.
• Deliver world-class, personalised client service and build long-term relationships.
• Lead from the front to drive sales and exceed KPIs while supporting the team.
• Cultivate lasting client relationships and coaching on client engagement.
• Uphold brand excellence through sophisticated presentation and standards.
• Manage in-store presentation and the client journey with attention to detail.

Skills

Leadership

Business acumen

Sales driven

Client-centric approach

Presentation & professionalism

Fluent English

Availability

Cultural fit

Job description

Founded in 1934, Browns Jewellers is a proudly South African, third-generation family business built on a legacy of craftsmanship, integrity, and timeless design. For over 90 years, we've been trusted to mark life's most meaningful moments with exceptional natural diamond and precious gemstone jewellery, blending elegance with enduring quality. Following our successful expansion into the United Kingdom, we are proud to bring our heritage and vision to Australia with the launch of our first-ever Boutique in Sydney, opening in late September 2025. This marks a significant milestone in our global journey and an exciting opportunity for ambitious individuals to help shape our brand presence in a new market. At Browns Jewellers, we are guided by a set of core values that define who we are and how we work. These values are the foundation of our culture and drive us towards excellence.

Below are just some of the values that inspire and shape our approach:

• The Best People & Celebrate Success: We invest in talent, elevate those who embody our legacy, and recognise achievement at every level.
• Kindness and Respect: We foster a safe, respectful, and kind environment, where integrity and honesty are core to everything we do.
• Passion & Trailblazing Excellence: Our love for what we do drives our pursuit of excellence, constantly setting new standards and exceeding expectations.
• Trust & Building Relationships: Trust is the foundation of everything - with clients and each other. We nurture strong, lasting relationships built on trust.
• Continuous Growth & Development: We offer mentorship and ongoing learning to foster personal and professional growth, helping you develop to your full potential.

What It Takes to Succeed in this role

• Leadership: Demonstrate strong leadership by setting a positive example, driving motivation, and nurturing the potential of your team
• Business Management: Manage all functions of the boutique effectively, including but not limited to: operations, compliance, reporting and training
• Deliver a Luxurious Client Experience: Provide world-class, personalised service and support the team in building long-term client relationships by leveraging available tools
• Drive Sales & Exceed Targets: Lead from the front to drive sales, exceed targets and KPIs, whilst supporting your team in achieving theirs
• Cultivate Lasting Client Relationships: Lead from the front by building and nurturing a loyal client base and coaching your team on how to effectively do this
• Uphold Brand Excellence: Personally represent the brand with sophistication and professionalism, whilst coaching your team to do the same
• In-Store Experience: Responsible for boutique presentation and ensuring excellent standards are upheld through visual merchandising, standards and the client in-store journey

Requirements

• Leadership Experience: 5+ years of retail management experience leading a team of 5+, with a proven track record of success in a store management role, ideally in jewellery.
• Business Acumen: Strong business acumen, analytical skills, and a strategic mindset.
• Sales Driven: Proven ability to drive sales and exceed targets in a luxury jewellery environment, with a deep understanding of client needs, and a passion for delivering exceptional service.
• Client-Centric Approach: Exceptional interpersonal skills, with a commitment to creating memorable, personalised experiences for clients.
• Presentation and Professionalism: Impeccable grooming and presentation to uphold the brand's luxury standards.
• Languages: Fluent in English (written and spoken)
• Availability: Flexible to work retail hours, including weekends and public holidays.
• Cultural Fit: Motivated by building highly effective teams and passionate about fine jewellery