Luxury Hotel Housekeeping Supervisor

Crystalbrook Kingsley; Newcastle; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook

$99 room rates and friends/family rate

Enhanced parental Leave

Sustainability initiatives

Internal mobility program

Online learning and training

Collaborative culture

Career growth opportunities

Service recognition events

Job summary

Crystalbrook Kingsley in Newcastle is seeking a Housekeeping Supervisor to lead our guest-ready rooms team. This full-time role reports to the Executive Housekeeper and drives service standards across the hotel’s 130 rooms and public areas.

You will supervise daily operations, manage rosters, mentor staff and champion our guest experience, safety and sustainability initiatives while collaborating with other departments.

Qualifications

• Proven supervisory experience in housekeeping operations within a hotel.
• Strong leadership and ability to motivate teams.
• Experience developing staff through onboarding and training.
• Excellent communication and guest service focus.
• Attention to detail and organised, with time management skills.
• Capable of making decisions under pressure and working fixed shifts.

Responsibilities

• Supervise the Housekeeping team to ensure effective systems and procedures.
• Monitor rosters, attendance and productivity of the team.
• Empower individuals to develop and maintain good practices.
• Drive guest satisfaction by delivering service beyond expectations.
• Provide hands-on supervisory leadership across areas.
• Ensure WHS processes and procedures compliance.
• Collaborate with other departments for smooth service transitions.
• Assist in on-the-job department and staff training.
• Promote health, wellbeing and company initiatives.

Skills

Supervisory role

Leadership

Onboarding & training

Communication

Attention to detail

Organisational skills

Time management

Decision making

Full-time availability

Job description

Crystalbrook Kingsley in Newcastle is seeking a Housekeeping Supervisor to lead our guest-ready rooms team. This full-time role reports to the Executive Housekeeper and drives service standards across the hotel’s 130 rooms and public areas.

You will supervise daily operations, manage rosters, mentor staff and champion our guest experience, safety and sustainability initiatives while collaborating with other departments.